Patient Relations Analyst

Title: Patient Relations Analyst

Company: Oak Street Health

The purpose of the Patient Relations Analyst (PRA) at Oak Street Health is to educate patients about Medicare programs, resources, and affordable insurance coverage options available to them in order to increase patient access to care and retention. Patient Relations Analysts (PRAs) are an integral part of the Oak Street Health care team. Patient Relations Analysts are the insurance experts at each clinic and advocate for patients by helping them navigate through insurance options and bills.

They are also a resource to the care team and outreach team for questions regarding Medicare and eligibility. Patient Relations Analysts are daily key players, particularly during Medicare's Open Enrollment, ensuring that our patients are informed of all their options surrounding Medicare. The Patient Relations Analysts will report to the Associate Patient Relations Manager or Practice Manager.

• Assist patients with navigating Medicare and insurance issues, including coverage, benefits, summaries, eligibility and getting the most out of their plan.
• Serve as internal resource in the clinic on insurance questions for providers and staff.
• Assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health (advocate for the patient).
• Gain the trust of Oak Street Health patients in an effort to properly advise them in their healthcare coverage.
• Manage the welcome visit and orientation process for new Oak Street Health patients.
• Educate patients on how to apply for public benefits, such as Public Aid, and Extra Help for prescription drugs.
• Support the clinic management team on operational activities as needed, including scheduling and billing.
• Provide exceptional customer service.
• Foster patient engagement through the design and execution of events, including center tours.
• Other duties as assigned.

• Computer
  
  Skills:
  
  Ability to quickly navigate and use multiple computer programs including, but not limited to, Gmail, MS Word or Google Docs, Excel, etc.
• US work authorization.

• Proficiency in non-English languages like Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary) as required by center's demographics.

• Proficiency in non-English languages like Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary) as required by center's demographics.

• Experience with helping patients or customers understand their insurance coverage.
• A passion for working with others to create an unmatched patient experience.
• A problem-solving orientation and a flexible and positive attitude.
• Sales background preferred.
• Experience with and a supportive attitude toward our patient population of older adults.
• CRM experience a plus.
• Bachelor's degree preferred, or equivalent experience.
• Experience helping patients navigate the health care system, especially related to Medicare and Managed Care.

Anticipated Weekly

Hours:

40

Time Type: Full time

Pay Range: $21.10 - $40.90 (base hourly rate or base annual full-time salary). Base pay depends on factors such as experience, education, geography. Position eligible for CVS Health bonus, commission or short-term incentive program.

We take pride in our comprehensive and competitive mix of pay and benefits – investing in physical, emotional and financial wellness of colleagues and their families. In addition to wages, benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit

We anticipate the application window for this opening will close on: 06/26/2026.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.