HubSpot Implementation Consultant (Contract

Hub Spot CRM & Customer Growth Implementation Consultant (Contract)
Position

Hub Spot CRM & Customer Growth Implementation Consultant

About AA Mint

AA Mint is a rapidly growing South Florida-based trading card, collectibles, memorabilia, and ecommerce company. We sell across multiple channels including ecommerce, live selling, marketplaces, events, and direct customer relationships.

We are seeking an experienced Hub Spot consultant to design, implement, integrate, and optimize Hub Spot as the central platform for customer management, sales, marketing, automation, reporting, and customer intelligence.

The objective is not simply to configure Hub Spot. The objective is to create a complete customer acquisition, retention, and growth engine that provides visibility across all customer touchpoints and sales channels.

Objective

Design and implement Hub Spot as the central customer relationship management platform for AA Mint.

Hub Spot should serve as the single source of truth for customers, prospects, sales activity, marketing performance, customer acquisition, customer retention, customer lifetime value, and business reporting.

The consultant will be responsible for creating a scalable CRM and marketing infrastructure capable of supporting significant future growth.

Key Responsibilities CRM Architecture & Configuration

• Design overall Hub Spot architecture
• Configure Contacts, Companies, Deals, and Tickets
• Create custom properties and fields
• Establish lifecycle stages
• Define lead statuses
• Develop customer data governance standards
• Build scalable CRM structure for future growth

Data Management & Migration

• Audit existing customer and prospect data
• Clean and normalize data
• Remove duplicates
• Import historical records
• Establish ongoing data quality procedures
• Create standards for future data management

Sales Process Implementation

• Design and implement sales pipelines
• Configure deal stages
• Create opportunity management workflows
• Configure task management and follow-up automation
• Build pipeline reporting and forecasting
• Establish sales activity tracking

Customer Segmentation

Design customer segmentation including:

• New Customers
• Repeat Customers
• VIP Collectors
• High-Value Customers
• Whatnot Customers
• eBay Customers
• Shopify Customers
• Card Show Customers
• Event Customers
• Break Participants
• Graded Card Buyers
• Sealed Product Buyers
• Inactive Customers
• Wholesale Customers
• Consignment Customers

Create workflows and reporting around each customer segment.

Marketing Automation

• Configure forms and lead capture processes
• Create customer onboarding workflows
• Create welcome campaigns
• Create re-engagement campaigns
• Create abandoned cart campaigns
• Create product launch campaigns
• Create VIP customer campaigns
• Create event follow-up campaigns
• Create customer retention campaigns
• Implement lead scoring and engagement tracking

Sales Channel Integration & Customer Attribution

The consultant will design Hub Spot to serve as the central customer database across all sales channels.

Current and Future Sales Channels

• Shopify
• Whatnot
• eBay
• Tik Tok Shop
• Facebook Shop
• Instagram Shop
• Google Shopping
• Fanatics Collect (if applicable)
• TCGPlayer (if applicable)
• Card Shows and Trade Shows
• In-Person Sales
• Phone Orders
• Email Orders
• Future sales channels

Responsibilities include:

• Customer source tracking
• Revenue attribution by channel
• Customer acquisition tracking
• Customer lifetime value tracking
• Channel performance reporting
• Customer journey visibility
• Customer retention tracking
• Marketing attribution reporting

Systems Integration

Evaluate, recommend, and implement integration between Hub Spot and:

• Shopify
• Quick Books
• Email marketing platforms
• SMS marketing platforms
• Customer service platforms
• Marketplace tools where feasible
• Ecommerce reporting systems
• Future operational systems

The goal is to minimize manual work and create a connected ecosystem across customer acquisition, sales, marketing, service, and reporting.

Reporting & Dashboards

Build executive-level dashboards providing visibility into:

Customer Metrics

• Total customers
• New customers
• Repeat customers
• Customer lifetime value
• VIP customer activity
• Customer retention

Sales Metrics

• Revenue by channel
• Revenue by customer segment
• Pipeline activity
• Opportunities created
• Opportunities won

Marketing…