Family Support Worker Ops

Requisition No: 879429
Agency: Children and Families
Working Title: FAMILY SUPPORT WORKER OPS -

What you will do

In this position you will be responsible for assisting Child Protective Investigators, which includes coordinating and providing transportation for families. Additionally, you will assist investigators in maintaining a caseload of families receiving social services.

• Assist investigators in maintaining caseload of families receiving social services.
• Assist clients in completing forms for services and benefits.
• Assist individuals and/or families in providing and arranging for social, medical, education, employment and training, day care services and housing.
• Provide materials to individuals and/or families about nutrition, infant development and parenting skills.
• Ensure immunizations and well‑baby visits are received in a timely manner.
• Assist individuals and/or families in learning how to access community services.
• Work with family to develop family support plan.
• Conduct interviews to collect household data in order to assist household members.
• Coordinate necessary transportation for families.
• Maintain and update client files.
• Participate in trainings.
• Make referrals for emergency ongoing services within the agency and to other agencies.
• Maintain liaison with community agencies and service organizations in order to determine the results of services rendered to individual clients.
• Provide phone and client contact support.
• Perform related work as required.

• High School Diploma.
• Must possess and maintain a valid driver's license.
• Must possess an operational private vehicle for use in the performance of daily work activities. Selected applicants are required to provide proof of vehicle registration and documentation of the appropriate insurance coverage.

• Knowledge of basic childcare practices.
• Knowledge of elderly care practices.
• Knowledge of principles and techniques of effective communication.
• Knowledge of community resources.
• Knowledge of program objectives.
• Knowledge of basic arithmetic.
• Skill in basic counseling techniques.
• Ability to assist clients in accessing community resource services.
• Ability to understand and apply the methods and practices used in medical, nursing, nutrition, child development or childcare settings.
• Ability to interview clients to identify needs.
• Ability to communicate effectively.
• Ability to plan, organize and coordinate work activities.
• Ability to establish and maintain working relationship with others.

Working for the State of Florida is more than a paycheck. The State’s total compensation package for Other Personal Services (OPS) employees features a highly competitive set of employee benefits including:

• No state income tax for residents of Florida.
• State Group Insurance coverage options (for OPS employees who are reasonably expected to work 30 hours or more per week on average), including health, life, dental, vision, and other supplemental insurance options.
• Savings & Spending Accounts.
• 401(a) FICA Alternative Plan administered through VALIC.

The State of Florida supports a Drug‑Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug‑Free Workplace Act.

SELECTIVE SERVICE:
Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. Verification of Selective Service registration will be conducted prior to hire.

BACKGROUND SCREENING REQUIREMENT:
It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.

Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

For assistance, call the People First Service Center at  Monday – Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F.S., the State of Florida is an EEO employer.