Network Maintenance Operator

Together we are Trusted to Serve Scotland. Most people don’t give much thought to how clean water reaches their tap - or what it takes to keep it flowing when something goes wrong. At Scottish Water, it’s what we think about every day. When you see our branded vans out and about, there’s a good chance you’re looking at one of our Network Maintenance Operators (NMOs) heading out to investigate a problem on the water network.

Our nationwide response teams are ready to act quickly to prevent, investigate and resolve customer issues - minimising disruption and keeping people safe.

• A permanent, secure job delivering an essential public service
• A standard 35-hour working week, plus regular overtime and standby payments
• Clear pay progression (see details below)
• 38 days’ annual leave, including public holidays
• A defined benefit pension and life assurance
• Full training, specialist equipment, PPE and a fully equipped van for home-to-site travel

We’re now looking for new members to join our Water Response team in Lanarkshire.

NMOs carry out routine checks and maintenance on the water network. When a customer reports a problem, or our control centre identifies something unusual, you’ll head out to investigate what’s happening on the ground, resolve issues and keep water flowing. You’ll take control of situations on site, using the specialist equipment we’ll train you on to carry out repairs, identify bursts and put short-term solutions in place to minimise disruption.

You’ll also complete checks on plant, equipment and vehicles, and accurately record work, performance and updates using mobile systems. Health and safety is central to the role. We don’t take shortcuts. You’ll work to established procedures such as Chapter 8 and NRSWA requirements, identifying and managing risks to protect yourself, your colleagues and members of the public. This is a primarily field-based role.

While you’re part of a wider response team, you’ll often work independently during your shifts, taking ownership of situations and keeping customers informed throughout. As part of our 24/7 service, you’ll also take part in an out-of-hours standby rota.

• A full UK-issued driving licence
• Confidence working outdoors, in all weathers, across day and night shifts
• A calm, practical approach when dealing with customers and unexpected situations
• The ability to work safely and follow procedures at all times
• Basic IT skills, using mobile devices to receive updates and record work

You’ll be one of the public faces of Scottish Water, often arriving on site when customers are understandably concerned. Being approachable, reassuring and able to explain what’s happening clearly really matters. Experience in utilities, street works, construction, groundworks, plant or machinery-based roles is welcome, as are practical backgrounds such as agriculture. Qualifications like NRSWA, DOMS or HCOP, CPCS 180/360, or an HGV licence are helpful - full training and support will be provided.

Character is important to us. Across the whole of Scottish Water, we look for people who are Bold, Responsible, Inspiring and Caring. (And you can expect these characteristics to make an appearance in your interview with us…)

If you’re used to long hours, short-term contracts, or chasing the next job, this role offers stability, long-term security and the chance to build a career while delivering an essential public service. We invest in our people, vehicles, equipment and PPE, and offer predictable pay alongside a strong, defined benefit pension. While the work we do is important, we know it’s not the only thing that matters.

NMO’s work on a 35-hour contract per week, with overtime opportunities…