Customer Assistant

City Of Iola Customer Assistant Job Description

• Performs complex and varied work including answering and directing phone calls, providing assistance to citizens and City departments, producing needed correspondence, data entry and processing.
• Sets up all new accounts and determines rates for new customers.
• Processes customer transfers and changes of address.
• Checks out all final accounts, prepares final bills, and prepares work orders.
• Prepares Automatic Utility Connection agreements for owners.
• Handles customer complaints.
• Maintains paperwork on disconnecting and reconnecting delinquent accounts; notifies police dispatcher of shut‑offs for after‑hours information.
• Prepares utility print‑outs for customers as requested.
• Updates card files recording all accounts with listing of meters, meter locations, and meter changes.
• Receives and records gas, water, and electric trouble calls; dispatches appropriate city personnel when needed.
• Maintains records of gas leaks, water leaks, and Thermal Treatment Standards.
• Send out delinquent notices to customers as needed.
• Receives and distributes incoming mail and administers outgoing mail.
• Files and updates Utility Service Contracts.
• Responsible for operation of Level Pay Program for utility customers.
• Responsible for Automatic Payment plan for utility customers, including transferring data file to bank for processing.
• Is trained in utility billing and processes utility billing as required.

• Is trained and works as cashier.
• Composes and prepares a variety of correspondence for utility inquiries concerning billings, collections, and credit histories for individuals and businesses.
• Receives, processes, administers changes, issues receipts, and maintains records in accordance with bill payments.
• Balances cash registers and credit card transactions.
• Collects all City rental fees and maintains proper documentation for rentals.
• Issues, monitors, and maintains all Municipal licenses.
• Collects all fees and permits issued by the City.

• Makes posts for and maintains City Facebook page.
• Assists City Clerk with the management of insurance claims for property, vehicles, and equipment as needed.
• Disperses approved City ordinances, proclamations, and resolutions to the proper agency for official publishing.
• Administers and maintains City website and Channel 6.
• Assists with the planning, organization, setting‑up and clean‑up for meetings, receptions, and employee functions.
• Orders and is responsible for maintenance of all Clerk’s office supplies.
• Orders supplies for City Hall as necessary.
• Assists in the cleaning and organization of the Clerk’s office.
• Arranges travel plans for departments.
• Coordinates meetings.
• Other duties as assigned.

Education and Experience:

• Graduation from a high school or GED equivalent with specialized course work and experience in general office practices such as typing, filing, accounting or bookkeeping.
• Two years of increasingly responsible related experience.

Department:
City Clerk

Grade: H-10

Classification:
Non‑Safety Sensitive

Location:

City Hall

Date Revised:
February 18, 2020