Encompass Administrator

Position:
Encompass Administrator
Salary: $80,000-$120,000 + Annual bonus
Benefits:
Free Healthcare, Retirement Plan w/ match, 3.5 Weeks PTO, etc.
Location:
Lansing, MI | Onsite

We are seeking a full-time, permanent Encompass Administrator to be an integral part of a mortgage technology team! Here are a few reasons why you should apply:

• Outstanding culture with family-oriented feel, and technology department is valued.
• Competitive compensation and benefits package with $0 cost healthcare options.
• Located in a new building with modern technology, collaborative areas and sweet treats.

Responsibilities of the Encompass Administrator:

• Work within Encompass integrations including Loan Nex Pricing, TPO Connect, LO Connect, Consumer Connect, Velocify, Data Connect and other ICE services

• Manage user tickets related to user issues for assigned persona/system and provide interdepartmental support by responding to inquiries, troubleshooting problems, and determining solutions
• Write or modify application programs according to standards utilizing modern programming languages/technologies and applies industry standard software development best practices.
• Analyze system changes to assess business impact and translate requirements into efficient solutions.
• Design, develop, and implement code changes; create test scripts and documentation; manage test environments; and coordinate production releases.
• Walk internal customers through problem solving process, provide feedback and see problems through to resolution

Preferred Experience of the Encompass Administrator:

• 3+ years experience with Encompass

• Ticket triage and root cause analysis
• Reproducing issues (data-dependent bugs, persona-based permissions, timing issues)
• Log reading / error isolation (Smart Client behaviors, plugin errors, integration failures)
• Escalation management (knowing what goes to ICE vs internal dev vs vendor)
• Incident response (system slowness, outages, broken interfaces, failed jobs)
• Prior Mortgage industry experience or knowledgeable of mortgage loan process, current mortgage lending laws & regulations, mortgage loan documentation, mortgage loan terminology.

• Comfortable using a ticketing system such as JIRA.

• Experience with Input Form Builder, Custom Business Rules & Custom Workflows

• Good communication and collaboration skills.

Bonus Experience of the Encompass Administrator:

• Experience with Encompass Partner Connect (EPC), automated workflows
• Experience with integrations like LO Connect, Velocify, Consumer connect, TPOC (wholesale / correspondent portal), Data Connect, Loan Nex (Pricing Engine), or Snap Docs (Hybrid Closing Vendor).
• Exposure writing code in C#/.NET, JavaScript or Visual Basic
• Pricing / PPE (Optimal Blue, PPEs, custom pricing feeds)
• Credit / VOE/VOI / fraud tools Doc prep, eClose, eSign
• LOS → DWH/BI data flow
• Servicing boarding / secondary / investor delivery
• Lender/Correspondent channels and loan delivery workflows

#LI-HP1 #INSEP
2026 #Encompass Administrator