Clerk III - UIDL

The Department of Pathology is seeking a Clerk III to provide clerical support for client relations, services, and billing functions at the University of Iowa Diagnostic Laboratories (UIDL). The role includes answering telephone calls, responding to voicemail and email, managing client and accessioning errors, coordinating receipt and delivery of cases, maintaining inventory, and disseminating reports. The position is full‑time, Monday through Friday, 8:00 a.m. to 5:00 p.m.

• Answer the telephone and respond to voicemail and email requests in a timely manner, demonstrating effective and professional verbal and written communication skills.
• Support client relations by curating client/patient databases, managing client and accessioning errors, releasing result reports on time, and creating client-specific requisitions.
• Review, receive, and deliver anatomic pathology cases.
• Maintain laboratory supplies and fulfil collection kit requests in conjunction with UIDL technologists.
• Demonstrate time‑management skills and adhere to UIHC policies and good work practices.

• Any combination of related clerical office experience, related undergraduate education, and/or post‑high‑school clerical training that is equivalent to two years of full‑time employment.

• One to two years of experience related to customer service.
• Laboratory (research or clinical) or hospital experience related to patient testing and/or billing.
• Experience or working knowledge with laboratory information systems – EPIC specifically.
• Experience with revenue cycle management software – TELCOR specifically.
• Experience with Excel spreadsheets.
• Experience with Outlook and email management.
• Demonstrated ability to multitask and work in a team environment.

• Resume
• Cover Letter

Applicants must upload the above documents and mark them as a “Relevant File” to the submission.

Job openings are posted for a minimum of 10 calendar days and may be removed from posting and filled any time after the original posting period has ended.

Successful candidates will be required to self‑disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to five professional references may be requested later in the recruitment process.

For additional questions, please contact Brenda Carey at brenda‑carey.

Support is available in the Fountain Lobby at the Main Hospital.

Monday 10:00 a.m. – 4:00 p.m.
Tuesday 10:00 a.m. – 4:00 p.m.
Wednesday 10:00 a.m. – 4:00 p.m.
Thursday 10:00 a.m. – 4:00 p.m.
Friday 10:00 a.m. – 4:00 p.m.
Or by appointment.

• Classification
  
  Title:
  
  Clerk III
• Appointment Type:
  Merit
• Schedule:
  
  Full‑time
• Work Modality Options:
  On Campus

• Pay Level: 8
• Starting Salary Minimum: $39,087.36

• Organization:
  Healthcare
• Contact Name:
  Brenda Carey
• Contact Email: brenda-carey