Support Services Specialist- Perioperative Services

BASIC FUNCTION AND RESPONSIBILITY

The Perioperative Services Support Services Specialist is responsible for coordinating and planning support staff and equipment for surgical cases. This position maintains the OR schedule and is instrumental in education and execution of policy surrounding the delivery of services across the perioperative environment. The position delivers various data reports needed for Perioperative Services. The Support Services Specialist reports to the Health Care Services Manager for Perioperative Services and works collaboratively with perioperative clinical and administrative leadership, serving as an integral resource to the Surgical Services Subcommittee by providing support to departmental initiatives and expeditiously coordinating resources for surgery scheduling.

• Coordinated appropriate resources for surgical cases to facilitate the provision of care throughout the perioperative services environment.
• Ensured tasks are performed and operations are carried out in compliance with perioperative services policies and expectations.
• Served as a resource in communicating feedback, coaching, and perioperative policies to surgical services schedulers.
• Maintained and worked through the queue of additional time request cases.
• Developed plans in collaboration with nursing, anesthesia, and other necessary support services to secure OR time for cases.
• Resolved equipment conflicts and other barriers to schedule surgical cases in Epic.
• Served as an expert in Lean Taas iQueue scheduling and analytics platform.
• Produced various OR‑related reports on request of perioperative leadership, including input to the surgical case volume budget.
• Engaged with service schedulers to understand surgeons’ needs and relayed upcoming perioperative initiatives.
• Communicated OR access barriers to perioperative leadership, service schedulers, and surgeons as needed.
• Incorporated the principles of Service Excellence to ensure positive collaborations with members of perioperative services.
• Ensured all interactions were respectful and consistent with University of Iowa policies.

• Regular salaried position located in Iowa City, Iowa.
• Fringe benefit package including paid vacation, sick leave; health, dental, life and disability insurance options; and generous employer contributions to retirement plans.
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• A bachelor’s degree or an equivalent combination of education and experience.
• Moderate (1‑3 years) experience providing clinical operations support.
• Excellent written and verbal communication skills.
• Organization skills and attention to detail.
• Proficiency in computer software applications and database applications (such as Microsoft programs).
• Collaborated and developed effective interpersonal relationships with nursing staff, interdisciplinary teams, and other hospital departments.

• Experience with medical terminology.
• Experience with Epic electronic medical record system.
• Experience with Lean Taas iQueue scheduling system.
• Previous healthcare experience with demonstrated ability to promote favorable working relationships (surgeons, support services, administration, and staff).

In order to be considered, applicants must upload a resume or CV that clearly addresses how they meet the listed required and desired qualifications of this position. Job openings are posted for a minimum of 7 calendar days; this job may be removed from posting and filled at any time after the minimum posting period has ended. Successful candidates will be required to self‑disclose any conviction history and will be subject to a criminal background check.

For questions, contact Faby Orozco at

• Classification
  
  Title:
  
  Support Services Specialist
• Appointment Type:
  Professional and Scientific
• Schedule:
  
  Full‑time
• Work Modality Options:
  On Campus

• Pay Level: 3A

• Organization:
  Healthcare
• Contact Name:
  Faby Orozco
• Contact Email: fabiola-orozco