Support Services Specialist- Hospital Dentistry

The College of Dentistry is looking for a Support Services Specialist to join our Hospital Dentistry team. This role plays a vital part in ensuring smooth clinic operations and supports both patients and staff through effective communication and administrative support.

• Schedule and coordinate patient appointments using Axi Um and Epic systems.
• Manage provider calendars and daily clinic schedules.
• Verify insurance coverage and obtain pre-authorizations.
• Collect co‑pays and assist with patient billing questions.
• Coordinate referrals and ensure necessary documentation is available.
• Communicate with patients, providers, and external offices.
• Train new staff, residents, and student employees on clinic protocols.
• Resolve scheduling conflicts and urgent care needs.
• Support clinic workflow and contribute to process improvements.
• Maintain accurate patient records and appointment data.

Salary: $49,968 to commensurate (Pay Grade: 3A)

Schedule: Monday – Friday, 8:00 am to 5:00 pm (may require occasional overtime)

Work Location: On‑Site

• Bachelor’s degree or an equivalent combination of education and relevant experience.
• Relevant experience in a healthcare environment, including:
• Scheduling for multiple providers in a healthcare setting.
• Gathering and verifying insurance coverage.
• Working with electronic health records.
• Using Windows‑based networked databases and multiple data tools.
• Excellent verbal, written, and interpersonal communication skills.

• Experience with dental terminology.
• Some knowledge of university policies, procedures, and regulations.
• Experience in a public health setting.
• Experience using active conflict management/resolution skills and de‑escalation techniques.

In order to be considered for an interview, applicants must upload a Resume (and mark as “Relevant File”) to their submission. A Cover Letter is recommended; 3 names of professional references may be required at a later date.

Position is not eligible for University sponsorship of employment authorization. Successful candidates will be required to self‑disclose any conviction history and will be subject to a criminal background check and credential/education verification.

Joining the University of Iowa means becoming a vital part of the Hawkeye community, where your work directly impacts education, research, and student success.

Enjoy exceptional health coverage, university‑paid life insurance, robust retirement plans, and generous leave policies. Benefit from 24/7 support services, well‑being resources, and access to UI Health Care specialists. Grow professionally with advanced training, leadership development, and tuition assistance.

Iowa City offers a great quality of life with world‑class performances at Hancher Auditorium, Big Ten athletics, top‑ranked public schools, and outdoor recreation.

Join us in making a difference at a leading Big Ten university and premier public research institution.

• Classification
  
  Title:
  
  Support Services Specialist
• Appointment Type:
  Professional and Scientific
• Schedule:
  
  Full‑time

• Pay Level: 3A
• Starting Salary Minimum: $49,968.00

• Organization:
  College of Dentistry
• Contact Email: COD-Requisition swa.edu