Revenue Cycle Representative - Emergency Department; ED - Medical Center University Cam

Revenue Cycle Representative - Emergency Department (ED) - Medical Center on the University Campus (MCU) - Patient Access Management (PAM) - PFS

University of Iowa Health Care department of Patient Financial Services is seeking a Revenue Cycle Representative (RCR) that will work in the Emergency Department (ED) as an entry-level financial position in the healthcare industry. RCRs assigned to the ED have a unique perspective working directly with patients and their families when they visit the Emergency Department. ED RCRs must have exceptional attention to detail and demonstrated ability to prioritize, multi-task & quickly change focus.

ED RCRS will have the opportunity to work multiple workstations and adhere to scheduled hours in this fast-paced 24/7, team environment – this would include transitioning to multiple workstations during the ED shift including ED check in, ED check out, registration completion on WOW (workstations on wheels) and clinical POD areas. Due to the nature of the Emergency Department, in order to best serve our patients, this position will require frequent movement, including walking and standing 66% of the time.

ED RCRs will be expected to provide exceptional customer service to our external customers: patients, patient families, insurance contacts, etc.; as well as internal customers (Nurses, Technicians, Physicians, and other UI Health Care staff). You will support our “Service Excellence” standards to all our customer groups, utilize tools and processes to make independent decisions and you will maintain integrity and treat internal and external customers respectfully, including respecting patient rights in regard to privacy, dignity, and confidentiality.

University of Iowa Health Care — recognized as one of the best hospitals in the United States—is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is:
Changing Medicine. Changing Lives.®

Welcoming
- We strive for an environment where everyone has a voice that is heard, that promotes the dignity of our patients, trainees, and employees, and allows all to thrive in their health, work, research, and education.

Excellence
- We aim to achieve and deliver our personal and collective best in the pursuit of quality and accessible healthcare, education, and research.

Collaboration
- We encourage collaboration with healthcare systems, providers, and communities across Iowa and the region, as well as within our UI community. We believe teamwork - guided by compassion - is the best way to work.

Accountability
- We behave ethically, act with fairness and integrity, take responsibility for our own actions, and respond when errors in behavior or judgment occur.

Respect
- We create an environment where every individual feels safe, valued, and respected, supporting the well‑being and success of all members of our community.

Empowerment
- We commit to fair access to research, health care, and education for our community and opportunities for personal and professional growth for our staff and learners.

Respond to patient/visitors/family requests and directs to the appropriate areas in a timely manner.

Verify insurance benefits to determine if insurance will reimburse UI Health Care for services provided and ensure that insurance data entered is accurate and complete.

Determine insurance company and financial status classification; enter information accurately and completely into the Billing system and be expected to maintain a high-level of accuracy to meet productivity and quality requirements.

Confirm co-pay amount and collect from patient as appropriate for the visit and practice safe cash handling procedures to ensure batches reconcile at end of shift.

Determine priority of work and work collaboratively with clinical staff in processing of paperwork, lab requests, patient requests, etc.

Prioritize patient visits based on based on admission status and total stay time, according to protocols)

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