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B2B SaaS Technical Support – 2nd Level Engineer
Job in
Iowa City, Johnson County, Iowa, 52240, USA
Listed on 2026-07-07
Listing for:
parcelLab GmbH
Full Time
position Listed on 2026-07-07
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
parcel
Lab GmbH is seeking a Technical Support Specialist to serve as 2nd level support for B2B customers. You will handle complex technical cases, investigate issues, and implement customer requests directly within the system.
Ideal candidates should have prior experience in customer support, an understanding of JavaScript, and strong problem-solving skills. The role offers a remote-friendly work environment and the chance to be part of a fast-growing SaaS company.
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