Temp IT Support Analyst - Onsite

Temp IT Support Analyst - Onsite

Full‑time (40 hours/week) temporary position lasting no longer than 12 months. The analyst will provide basic level desktop IT support services to Iowa Health Care University Campus supported devices.

Work schedule:

Monday through Friday, 8:00am - 5:00pm.

Location:

200 Hawkins Drive, Iowa City, IA 52242.

• Configure and install computers utilizing various central management tools and techniques.
• Work within a centrally managed healthcare enterprise IT environment including clinical, critical care, research, and departmental spaces.
• Interact with all levels of UI Health Care personnel, potentially including patients and visitors.
• Work closely with peer technicians and teams promoting collaboration and consistent service delivery.
• Embrace standardization, the adoption of best practices, documentation, customer service excellence and the continual improvement approach to IT.
• Exercise all workflows while maintaining state and institutional policies, contributing to the support of organizational objectives.

Bachelor's degree in a related field or an equivalent combination of education and related experience.

• Experience (typically 6 months to 1 year) supporting desktop workstations running Windows 10/11 and M365.
• Ability to move and install IT equipment up to 50 lbs.
• Excellent written and verbal communication skills.
• Customer Service Experience.

• Experience following technical process documentation.
• Demonstrated ability to disarm escalated situations and/or difficult customers.
• Experience supporting a wide array of connected peripheral equipment.
• Experience working in a health care or health industry environment.
• Experience utilizing remote IT support tools.

JEHU TORRES
Phone: 319 467 8482
Email: jehu-torres

Please send your resume with the subject line "Temp IT Support Analyst" to Jehu Torres at jehu-torres.