Custodian

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking Custodian team members who will be responsible for ensuring a clean and safe environment for employees and clients. This position cleans the contact center floor, restrooms and offices as well as ensuring basic building maintenance. Custodians are responsible for project cleaning and any other employee identified needs. The ultimate responsibility of custodians is to ensure that employees and clients are impressed with the cleanliness and upkeep of the facility.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

• Sanitizing high traffic areas as well as common areas
• Empty wastebaskets and remove trash from building daily
• Dust furniture and surfaces weekly
• Polish stainless steel surfaces and clean entrance glass daily
• Dust, mop, and vacuum floors daily
• Thoroughly wet mop hallway/public area floors weekly
• Remove and replace bulbs as needed
• Pick up trash and sweep exterior entrances
• Clean restrooms and wet mop restroom floors
• Wet clean and disinfect surfaces and fixtures daily
• Refill restroom soap, tissue, towels
• Provide restorative services when emergencies arise, to include working alternate hours
• Move, assemble and maintain office furniture
• Assist IT Desktop Support with movement of computers for new turn-ups
• Hang pictures, posters and other wall hangings as required
• Pro-actively seek opportunities to improve cleanliness, appearance and operation to further enhance the guest’s experience

• This is an entry level position with minimal qualifications. Basic requirements include the ability to take direction and self-motivate to accomplish the needs of the facility while maintaining courteous and effective working relationships with others.
• You are highly reliable with willingness to learn and acquire new skills
• You enjoy talking to people and helping them resolve any frustrations they may be facing
• You have the ability to multi-task in a fast-paced environment
• You exhibit professional communication & customer service skills
• You exhibit tact, good judgment, honesty, and a high sense of responsibility when dealing with others
• You have a high school diploma or equivalent
• You are proficient with basic PC skills
• You are able to read, speak and understand English to use chemicals and to communicate with employees
• Janitorial and/or maintenance experience is preferred but not required

• Paid Time Off:
  Earn PTO and paid holidays to take the time you need
• Incentives & Rewards:
  Contests with cash bonuses and prizes
• Health Benefits:
  
  Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days; MEC plans available after 30 days
• Retirement Savings:
  Retirement savings programs, where available
• Disability Insurance:
  Short-term disability coverage
• Life Insurance:
  Life insurance options
• Supplemental Insurance:
  Accident and critical illness insurance
• Career Growth:
  Internal promotions and opportunities for advancement
• Paid Training:
  Learn new skills while earning a paycheck
• Casual Dress Code:
  Comfortable work attire

This job operates in a professional office environment. The employee will be required to sit/stand for long periods while using a computer and headset. Ability to move around the office, reach in any direction, lift up to 40 pounds, and perform tasks as needed.

• Must be authorized to work in the country where the job is based
• Willing to submit to a LEVEL II background and/or security investigation with a fingerprint
• Willing to submit to drug screening

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment are based on merit and qualifications. MCI maintains a work environment free from discrimination. MCI will consider qualified applicants with criminal histories in accordance with local and federal requirements.

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI serves across multiple brands and locations with a focus on growth and innovation.