Custodian

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking Custodian team members who will be responsible for ensuring a clean and safe environment for employees and clients. This position cleans the contact center floor, restrooms and offices as well as ensuring basic building maintenance. Custodians are responsible for project cleaning and any other employee identified needs. The ultimate responsibility of custodians is to ensure that employees and clients are impressed with the cleanliness and upkeep of the facility.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

WHAT IS A CUSTODIAN AND WHAT DO THEY DO ALL DAY?

In addition to being an all-around asset to the team, custodians are responsible for a positive employee and client experience by ensuring that facilities are clean, organized and maintained. In this role you will be responsible for a variety of cleaning and building maintenance tasks that involve use of hazardous chemicals and heavy lifting.

Key Responsibilities:

• Sanitizing high traffic areas as well as common areas
• Empty wastebaskets and remove trash from building daily.
• Dust furniture and surfaces weekly.
• Polish stainless-steel surfaces and clean entrance glass daily.
• Dust, mop, and vacuum floors daily.
• Thoroughly wet mop hallway/public area floors weekly.
• Remove and replace bulbs as needed.
• Pick up trash and sweep exterior entrances.
• Clean restrooms and wet mop restroom floors
• Wet clean and disinfect surfaces and fixtures daily.
• Refill restroom soap, tissue, towels.
• Provide restorative services when emergencies arise, to include working alternate hours.
• Move, assemble and maintain office furniture.
• Assist IT Desktop Support with movement of computers for new turn-ups.
• Hang pictures, posters and other wall hangings as required.
• Pro-actively seek opportunities to improve cleanliness, appearance and operation to further enhance the guest’s experience.

NOTE

This job will require bending, stooping, reaching, standing, lifting, walking, climbing, pushing, pulling and repetitive tasks. Janitors must be able to lift and handle objects weighing 50lbs or more in a safe manner (repeatedly) as well as standing (in place or moving) up to 100% of their shift.

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

This is an entry level position with minimal qualifications. Basic requirements include the ability to take direction and self-motivate to accomplish the needs of the facility while maintaining courteous and effective working relationships with others.

A few other things we are looking for in an applicant:

• You are highly reliable with willingness to learn and acquire new skills
• You enjoy talking to people and helping them resolve any frustrations they may be facing
• You have the ability to multi-task in a fast-paced environment
• You exhibit professional communication & customer service skills
• You exhibit tact, good judgment, honesty, and a high sense of responsibility when dealing with others.
• You have a high school diploma or equivalent
• You are proficient with basic PC skills
• You are able to read, speak and understand English to use chemicals and to communicate with employees
• Janitorial and/or maintenance experience is preferred but not required

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
• Health…