Nurse Manager - RN Case Management​/Navigators - Care Coordination Division

The University of Iowa Health Care, Care Coordination Division is seeking a Manager – RN Case Management/Navigators to provide managerial and clinical leadership to nurse navigators to assure that all staff provide safe clinical care and have the education, methods and resources to accomplish their performance objectives. Positions in this job family usually have limited involvement in direct patient care and focus their efforts in planning, organizing, directing, evaluating, and improving health care operations, clinical education programs and research programs of clinical and health service departments.

• Makes effective and timely recommendations in matters of hiring, promotion, transfer and disciplinary action(s). Makes appropriate hiring decisions.
• Manages the talents, strengths and behaviors of each individual in work groups and provides each employee with the opportunity to contribute to the goals of the unit.
• Actively seeks participation from staff on decision-making and customer service improvement activities: provides staff incentives and rewards for contributions toward achievement of service excellence.
• Demonstrates commitment to people; coaches staff to participate in team decision‑making.
• Develops and implements succession planning.

• Assures performance expectations are clearly understood.
• Holds staff accountable to meet or exceed patient needs/expectations as well as maintain standards of collaboration and respect within and among multidisciplinary teams.
• Completes staff evaluations on time with written, solid justification.

• Reviews attendance data, recognizes trends and takes appropriate follow‑up with staff.
• Knowledgeable of University of Iowa policies and Federal laws regarding leave and accommodation processes.

• Adheres to all UIHC guidelines and Labor‑Management agreements.
• Creates an atmosphere which provides for effective recruitment and retention of qualified staff.

• Prepare budget or assist in development; provide projections and recommendations. Manage financial data and monitor budget to meet goals. Resolve budget discrepancies.
• Monitors unit operating budget, maintains unit within the budgeted unit of service target; analyzes variance and creates a corrective action for expense reduction if needed.
• Develops a staffing plan and monitors staffing costs, manages inventory levels, tracks supply usage, and develops cost containment strategies.
• Forecasts expense and capital needs, participates in capital budget development and plans ahead for capital equipment replacement.
• Participates in the development of the unit operating budget, reviews staffing plan, develops a plan for minor equipment and furniture replacement, reviews service contracts, plans for new supply costs, etc.
• Is open to creativity in staff scheduling and staff flexibility.
• Assures that fiscal goals are clearly understood by staff and that objectives are met.
• Motivates staff to high performance by exercising strong stewardship of university resources.

• Identify trends and determine QA priorities. Develop quality standards. Allocate resources to meet quality and productivity expectation. Develop, implement and monitor plan to enhance patient satisfaction.
• Provides managerial and clinical leadership for twenty‑four hour provision of patient care to ensure optimal patient outcomes.
• Provides leadership to establish and/or maintain efficient and effective systems of clinical nursing service within area of responsibility.
• Consistently makes sound judgments after gathering factual, objective information.
• Identifies inefficiencies in current practice/processes, demonstrates tolerance for change and develops a means to enhance the process.
• Incorporates the principles of Service Excellence to ensure positive patient/customer relations.
• Formulates, reviews, and revises policies and other standards of professional practice essential for optimum delivery of patient service; assures compliance with established standards of care (practice and performance).
• Crea…