Sr Accounts Receivable Specialist

The Senior Accounts Receivable Specialist supports key receivables processes for the commercial portfolio, providing positive customer interactions, solving payment challenges for policyholders and agents, and contributing to a collaborative regional AR shared services team.

• Deliver friendly, responsive “resolve it the first time” customer service by phone and email.
• Apply payments accurately and in a timely manner.
• Analyze account activity and identify trends or issues, escalating insights to management as appropriate.
• Perform account reconciliations and work to resolve discrepancies.
• Take ownership of customers’ needs and coordinate with internal and external partners regarding policy issuance, premium audits, reinstatements and cancellations.
• Escalate complex issues and contribute ideas to improve accuracy, workflows, and customer experience.
• Support changes in procedures, systems and organizational structure.

• 3–5+ years of commercial accounts receivable experience, including direct customer interaction.
• Experience with cash application, billing, and reconciliations.
• Excellent written and verbal communication skills.
• Excellent customer service skills.
• Working knowledge of ERP or AR systems.
• Intermediate Excel skills (pivot tables, lookups).
• Detail‑oriented and strong problem‑solving ability without losing sight of the big picture.
• Ability to work in multiple systems simultaneously.
• Ability to adapt to and support ongoing process and system changes.

• Exposure to SOX controls.
• Experience in the insurance industry.
• Experience with policy administration and insurance billing systems like Guidewire.

The company is an equal opportunity employer.