Community Healthcare Coordinator - Telephonist

We are recruiting a Community Healthcare Coordinator Telephonist to join our Community Support team. The post holder will be responsible for handling the day-to-day telephone communications and general administrative duties at our site based in Northwood.

Based at our officein Northwood, you will take responsibility for effective managing patients bookings, the triage process and using the E-referral service. This is a busyrole, with lots of time spent on the phone liaising with patients and booking their appointments. You will need to have a proactive approach and be happy topitch in and support other services as well as your own, depending on the business requirements.

Harrow Health CIC

Our Vision:

To provide high quality patient care, enhancing patient experience by providing excellent clinical effectiveness in a safe environment. Working in partnership to provide gold standard services and develop a sustainable future for the local health community.

• Responsible for the day-to-day administrative duties of HHCIC clinics ( ENT, Gynaecology and Dermatology) .
• Managing patients bookings, triage process and using e-referral service and provide secretarial support.
• Assist in the preparation of consultant led clinics, ensuring efficient administrative support is provided to facilitate the smooth running of clinics by processing referrals received promptly, booking patients into suitable appointments, and ensuring that all record is maintained.
• Work access various location such as the GP Access Centre, Head Office, and Community Clinics.
• Deal with sensitive and difficult calls effectively and escalate issues to the service manager as appropriate.
• Assist in the collection of activity and audit data to support monthly reporting and invoicing.
• Ensure services meet their KPIs
• Attend various locations such as the Walk in centre and Clinics.
• The role will involve call handling and back office support functions
• To undertake other administrative tasks as required for other clinical services which may commence/ be developed.

General office duties, to include answering telephone; taking messages; dealing with post; photocopying; faxing and organising meetings as required

Liaise with patients, clinicians and other service providers such as GP practices, GPwER, consultants and other private organisations working with HHCIC, as required, and providing excellent customer services

Using E-Referral System and EMIS Web

Support and provide feedback to Senior Coordinators/Service Manager

• Polite telephone manner
• Microsoft (Word, Excel) Literate
• The ability to remain calm under pressure
• Understanding of information governance and patient confidentiality

• - GCSE grade A to C in English and Maths
• - Experience with patients/ experience in customer service

• Polite telephone manner
• Knowledge of NHS Systems - EMIS Web, e-Referral System
• Previous experience of a similar role

Harrow Health CIC

Rear of Clearview Residential, Ground Floor, Metro House

Rear of Clearview Residential, Ground Floor, Metro House