Administrative Support

Job Description

The Administrative Support role provides administrative support to all managers. Responsibilities include route monitoring, clerical duties, filing, answering phone calls, responding to emails, assisting in driver training and onboarding documents for inexperienced drivers. Qualified candidates will have strong multitasking ability and a friendly demeanor.

Tuesday - Saturday

7:00 AM - 3:30 PM

$16.42 per hour

• Assemble and audit route paperwork for the next day
• Answer inbound phone calls
• Handle customer issues
• Contact vendors on inbound damage or replacement orders
• Respond to email in a timely manner
• Address pending orders
• File paperwork
• Display strong customer service skills
• Act in a professional and appropriate manner
• Assist in processing of inbound delivery teams
• Monitor delivery routes during shift
• Track route progress and call drivers hourly as needed
• Call customers for feedback on delivery experience
• Assist in completing POD packets available at the warehouse
• Prepare nightly closing reports
• Work well without direct supervision; maintain professional demeanor and strong communication
• Process daily work orders and respond to Logistics Coordinator status requests
• Print Pull Sheet and mark Live Daily in warehouse
• Find and submit requested EPODs
• File all necessary documents
• Be accountable and reliable
• Communicate effectively with builders, general contractors, and supervisors to ensure satisfaction
• Process and prepare freight for shipments/returns to vendors (RTVs)
• Assist with daily warehouse functions as needed
• Update inventory daily, weekly, and monthly as required
• Monitor route remotely and assist delivery & installation teams as needed
• Accurately update orders for billing as needed
• Answer inbound phone calls as needed
• Perform any other duties and responsibilities as assigned

• High school diploma or equivalent; post‑high‑school education a plus
• Proficient in Microsoft Office (Word, Excel, etc.)
• Prior customer service experience preferred
• Strong written and verbal communication skills
• Ability to multitask, detail‑oriented, and thrive in a fast‑paced office environment
• Must be able to work evenings and Saturdays
• Pass pre‑employment background check
• Maintain a professional and safe work environment
• Skills:
  
  customer service, detail orientation, organization, time management, problem solving, accountability, dependability, documentation, data analysis, professional phone skills, conflict resolution, active listening, multitasking

• Hub Group will never solicit money or credit card information in connection with a job application.
• Hub Group does not communicate with candidates via online chatrooms such as Signal or Discord using email accounts such as Gmail or Hotmail.
• Hub Group job postings are posted on our career site:

Hub Group is the premier, customer‑centric supply chain company offering comprehensive transportation and logistics management solutions. We keep our customers’ needs in focus, designing, continually optimizing, and applying industry‑leading technology to their supply chains for better service, greater efficiency, and total visibility. As an award‑winning, publicly traded company (NASDAQ: HUBG) with $5 billion in revenue, our 6,000 employees and drivers across the globe pursue “The Way Ahead” – a commitment to service, integrity and innovation.

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