Customer Service Admin

Trinity Rail Maintenance Services, Inc. is searching for a Customer Service Admin for our Shell Rock, IA office.

We’re looking for a detail-oriented and proactive professional to support our department with a variety of responsibilities. This role involves performing essential tasks such as data entry, conducting research, and analyzing data to generate actionable insights. You’ll collaborate with team members across all levels of the organization and handle projects that may require discretion and confidentiality. If you thrive in a dynamic environment and enjoy contributing to meaningful initiatives, this position offers an excellent opportunity to make an impact.

• Prepare and process completed railcars accurately and in a timely manner
• Maintain and update dashboards as completed cars are processed
• Organize documentation by creating folders for inbound railcars daily
• Data entry and upload of all qualifying paperwork into variety of systems
• Perform additional tasks and projects as assigned to support operational efficiency

• High school diploma and 4+ years of relevant experience in a similar role
• Highly proficient in Microsoft Office Suite, including Outlook, Excel, Word, and Power Point
• Strong interpersonal and customer service skills, with the ability to build positive relationships
• Highly detail-oriented and organized, capable of managing multiple priorities in a fast-paced environment
• Excellent verbal and written communication skills, including strong grammar and professional correspondence
• Proven ability to manage time effectively and meet deadlines consistently

Trinity Industries, Inc., and its subsidiary or affiliated companies (hereinafter “Trinity”) are committed to equal employment opportunity. It is our policy to consider candidates for employment without regard to race, color, sex, sexual orientation, gender identity, religion, age, national origin, disability, or veteran status.

Trinity participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Trinity is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to  . This email address should only be used for accommodations and not general inquiries or resume submittals.