Customer Service Admin
Listed on 2026-05-24
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Administrative/Clerical
Office Administrator/ Coordinator, Virtual Assistant/ Remote Admin, Admin Assistant, Office Assistant
Job Description - Customer Service Admin (2600420)
Job Description
Customer Service Admin - ( 2600420 )
Description
Trinity Rail Maintenance Services, Inc. is searching for a Customer Service Admin for our Shell Rock, IA office.
We’re looking for a detail-oriented and proactive professional to support our department with a variety of responsibilities. This role involves performing essential tasks such as data entry, conducting research, and analyzing data to generate actionable insights. You’ll collaborate with team members across all levels of the organization and handle projects that may require discretion and confidentiality. If you thrive in a dynamic environment and enjoy contributing to meaningful initiatives, this position offers an excellent opportunity to make an impact.
What you’ll do:- Prepare and process completed railcars accurately and in a timely manner
- Maintain and update dashboards as completed cars are processed
- Organize documentation by creating folders for inbound railcars daily
- Data entry and upload of all qualifying paperwork into a variety of systems
- Perform additional tasks and projects as assigned to support operational efficiency
Qualifications
What you’ll need:- High school diploma and 4+ years of relevant experience in a similar role
- Highly proficient in Microsoft Office Suite, including Outlook, Excel, Word, and Power Point
- Strong interpersonal and customer service skills, with the ability to build positive relationships
- Highly detail-oriented and organized, capable of managing multiple priorities in a fast-paced environment
- Excellent verbal and written communication skills, including strong grammar and professional correspondence
- Proven ability to manage time effectively and meet deadlines consistently
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