Support Associate, Administrative​/Clerical

Responsibilities

• Handles all tasks in regards to picking up, sorting, and delivering mail.
• Supports the insurance operations through processing of incoming documentation.
• Duplicates, collates, assembles, mails, and distributes materials as instructed.
• Operate equipment to complete daily print of policies and prepare for mailing.
• Understands computer operations and is capable of navigating multiple applications simultaneously and accurately.
• Acts as the backup to the front desk in assisting visitors and answers telephone calls, takes messages or refers the caller to the appropriate staff.
• Maintains customer files in storage.
• Represents the Company by providing superior internal and external customer service.
• Effectively manages and prioritizes assigned projects and deadlines.
• Manages multiple tasks at once.
• Ensures data quality, accuracy, and timeliness.
• Works with suppliers on ordering products for the operations of the mailroom.

• High School Diploma or equivalent and 1 year of related experience; or Associate’s Degree
• Must possess and maintain a valid driver’s license for mail delivery/pickup from the post office
• Knowledge of standard office practices and procedures, and distributing mail
• Ability to operate equipment necessary to print, assemble, and mail documents, including troubleshooting routine issues
• Knowledge of telephone etiquette
• Ability to organize and prioritize work
• Obtain and utilize sensitive information discreetly and objectively
• Maintain records, prepare reports and conduct correspondence related to the work
• Correct English usage, spelling, grammar, vocabulary and punctuation
• Displays strong interpersonal skills
• Uses initiative and applies innovative thinking

• Mail Sorting
• Document Assembly
• Record Maintenance
• Report Preparation
• Data Entry

• Interpersonal Skills
• Organizational Skills
• Initiative
• Innovative Thinking
• Telephone Etiquette

• Valid Driver's License