Administrative Assistant

Iowa State Bank, a locally owned community bank in Le Mars, Iowa, is seeking an Administrative Assistant to support branch operations and deliver exceptional customer service. In this role, you will provide administrative support to bankers and leadership through scheduling, correspondence, data entry, and document preparation. You will assist with maintaining accurate customer records, processing basic banking documentation, and supporting daily branch workflows.

As the first point of contact for many customers, you'll answer phones, greet visitors, and route inquiries with professionalism. This position is ideal for someone detail-oriented, organized, and service-focused who wants to grow their skills in banking and financial services while contributing to a relationship-driven, community-focused team.

Responsibilities

• Provide administrative support to bankers and branch leadership, including scheduling, correspondence, and document preparation
• Assist with opening, updating, and maintaining customer accounts and records with high accuracy and confidentiality
• Greet customers, answer phones, and route inquiries while delivering professional, friendly service
• Prepare, scan, and file loan, deposit, and compliance documentation according to bank policies
• Support daily branch operations, including data entry, reporting, and balancing basic transactions
• Coordinate meetings, calendars, and internal communications across branch staff
• Maintain office supplies, forms, and records to ensure an organized, efficient work environment
• Collaborate with team members to improve processes and support community and customer initiatives

Required Skills

• Administrative support
• Customer service
• Banking documentation handling
• Data entry and accuracy
• MS Office (Word, Excel, Outlook)
• Scheduling and calendar management
• Records management and filing
• Phone and email communication
• Confidential information handling
• Basic financial/banking terminology