Service Advisor
Job in
Albia, Monroe County, Iowa, 52531, USA
Listed on 2026-07-07
Listing for:
Drivelab Automotive Group
Full Time
position Listed on 2026-07-07
Job specializations:
-
Automotive
Job Description & How to Apply Below
Service Advisor – Automotive
- Greet service department customers promptly and courteously—attitude is everything!
- Listen to customers and clearly translate repair needs to techs
- Upsell additional services using low pressure, high integrity methods
- Provide accurate repair/maintenance estimates
- Adhere to policies on vehicle care and operation
- Follow up on each repair and keep customers informed of progress
- Sell and manage extended warranties
- Inspect repair quality and ensure all work is complete
- Notify customers when vehicles are ready for pick up
- Review and explain repairs and associated costs with customers
- Handle minor customer concerns and complaints
- Keep Service Manager informed of all problems and potential problems
- Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
- Medical
- Dental
- Vision
- 401(k) with Matching
- Basic Life Insurance
- Accident & Critical Illness Insurance
- Paid Training
- Employee Purchase Program
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