Service Consultant

Overview

As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.

High School

1-3 years

• Initiate automotive services and repairs by ascertaining vehicle performance problems and service requests.
• Verify warranty and service contract coverage.
• Develop estimates by costing materials, supplies, and labor; calculating customer payment, including deductibles.
• Write repair orders and obtain approval signatures; enter repair orders into the service database system.
• Communicate additional repair and service needs to the customer based on vehicle inspection.
• Administer manufacturer warranty for qualifying vehicle repairs.
• Keep customer informed of service specials, completion times and service expenses.
• Serve as the communicator and liaison between the customer and technician; ensure mutual understanding of needs and recommended services.

• Previous Service Advisor experience, preferred.
• Prior experience as an automotive technician, a plus.
• Team player focused on providing exemplary customer service.
• Basic mechanical understanding of an automobile.
• Acceptable driving record and a valid driver's license in your state of residence.

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Full Time

Negotiable.

A technician that can perform common light duty services or repairs in an efficient manner

High School graduate or equivalent, 18 years or older required. We are a drug‑free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.