CDI - Business Specialist & Customer Success - H​/F

Your Next Challenge

As a Business Specialist & Customer Success, you will support Pluxee partner merchants on all products, all supports, regarding their questions, requests, and issues encountered.

Your missions will be the following:

• Accompany the Merchant Commerce Division in the operational rollout of deals by providing technical and relational after-sales support: account creation, management of affiliations/contracts, support for onboarding journeys, and active participation in outbound call campaigns (up sell/x sell) according to the objectives and challenges of the Merchant and Ops Directorate
• Contribute actively and proactively to the expansion of the acceptance networks of our products: handling of beneficiary transaction failures/BRIC failures, mass integration of connected identifiers, and VAD configuration (including delivery platforms such as Deliveroo/Uber eats)
• Handle and resolve claims from partner merchants related to contractual issues, reimbursement, and invoicing (recovery, reimbursements, discrepancies, overcharges)
• Promote offers and services to their destinations
• Follow up on the demands and challenges of the Merchant and Ops Directorate/Support Directorate according to the evolution of strategic and operational priorities
• Retain partner merchants by offering them optimal service and a differentiating experience while meeting expectations related to the achievement of KPIs and backlog management

Your contacts will be:

• External contacts: all restaurants and merchants already partners of Pluxee or becoming so, including Large Chains, CONECS, Payment Service Providers, CNTR, CR CESU
• Internal contacts:
• Customer Service and Commercial Directorate
• Merchants & Operations Directorate
• Information Systems Directorate
• Administration and Finance Directorate

You have a very good mastery of IT tools:
Office Suite, Salesforce, Genesys

You have excellent skills in managing multi-channel customer relationships (email, web, phone)

Knowledge of questioning and argumentation techniques in retention/loyalty

You have a strong analytical capacity

Why Join Us

A meaningful job: contribute to building the future of employee benefits with sustainable and personalized experiences. Real impact on millions of people while supporting the local economy.

A strong company culture: join a multicultural, cohesive, and dynamic team. Kindness, work/life balance, openness to ideas, and daily conviviality.

An empowering environment: be yourself! We value the diversity and uniqueness of each talent, in an inclusive setting offering equal opportunities for learning and development.