Customer Success Supervisor - Signature - St. Joseph, MO

Customer Success Supervisor

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Schedule:

Monday through Friday, 8:00 AM - 5:00 PM

Work Arrangement:
Hybrid. Minimum of 3 days in person per week, with flexibility to work from an office location or from home, based on business needs and preference.

Territory:
This role will cover the territory of St. Joseph, MO;
Kansas City, MO;
Liberty, MO; and Clarinda, IA.

The Customer Success Job Family focuses on cultivating strong client relationships, driving retention, and identifying upsell opportunities by ensuring satisfaction, promoting service adoption, and supporting business goals. The Customer Success Supervisor plays a key role in maintaining client satisfaction, resolving issues, and identifying growth opportunities through strategic engagement, performance monitoring, and data-driven insights. This role also manages a high volume of accounts, contributing to scalable retention and revenue growth.

Provides specific functional or subject matter expertise. Primary focus is individual expertise. Skills are typically acquired through university education and experience within a field. May lead others in the capacity of a "player coach", typically leading smaller teams.

May lead projects/processes with moderate risk, and/or complexity;
May lead small teams. Prioritizes tasks within team; collaborates and coordinates with other team members. Provides guidance to team members with less experience or knowledge. Solves problems that are difficult and sometimes complex. Uses subject matter knowledge to influence others;
May coach and review work of lower level professionals;
Acts as a resource for colleagues with less experience. Impacts the achievement of customer, operational, project or service objectives; work is guided by team and/or department objectives.

Cold Chain and Non-Medical Dry Ice Shipper experience preferred.

• Strong written and verbal communication skills.
• Ability to self-manage and complete tasks independently.
• Ability to coordinate cross-functional support as needed.
• Potential overnight travel depending on the candidate's residence location relative to the assigned territory.

• 5 years of customer service/customer success experience.
• 1-3 years of sales experience.
• Bachelor's Degree required.

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.