Service Technician Hygiene; PT. Calmic Indonesia - Semarang Branch

Job Post

Rentokil Initial is a multinational service company that has spread across 70 countries with a workforce of 35,000. We strive to protect you and improve life, for example by controlling pests, improving cleanliness. We are experts in operating and investing in training, science, innovation, and technology. Listening and acting on information is part of our culture to support our colleagues and customers.

Rentokil Initial considers equality and fairness as fundamental rights of all our partners. We operate values of service, relationships, and teamwork identified by our colleagues worldwide.

Calmic Indonesia is a pioneer and market leader in providing integrated hygiene solutions in Indonesia for more than three decades and operates in 19 branches spread throughout Indonesia. As part of Rentokil Initial, we combine global standard operational expertise with a deep understanding of domestic market needs. We operate massively in various countries to protect society and improve quality of life through healthy environments.

In Indonesia, Calmic is trusted by thousands of business partners, ranging from premium office buildings, international hotel chains, shopping centers, to strategic industry sectors to deliver the best sanitation and comfort standards.

Duties and Responsibilities:

• Perform surveillance control in accordance with company standard operating procedures (SOP) and work instructions (WI) outlined by the company or on the instructions of superiors for the benefit of the company
• Communicate well with customers.
• Handle customer complaints well, together with the service coordinator, supervisor, service manager, or with the branch manager.
• Respond to customer complaints within 2 hours since the complaint is received and take corrective actions within 24 hours from the agreed date.
• Location:
  
  Ungaran