Customer Service Representative

Description

Responsible for performing various financial transactions while delivering exceptional customer service, the Customer Service Representative serves as a trusted resource for customer needs. Duties of this position include:

• Provide prompt, professional customer service by assisting with account inquiries, service requests and issue resolution.
• Greet and assist walk-in customers, vendors and visitors; answer incoming calls and route inquiries to appropriate staff while providing accurate and timely responses.
• Maintain, balance, and verify cash drawer within established variance limits. Count, wrap and bag coin as needed.
• Identify customers' financial service needs. Recommend relevant products, services and promotional offerings.

A high school diploma or equivalent is required. Previous customer service experience is preferred.,

• Ability to maintain multiple tasks while maintaining composure.
• Ability to analyze problems, identify workable solutions, and select the appropriate course of action in an unbiased manner.
• Advanced customer relationship skills.
• Strong math and analytical skills.
• Ability to collaborate with peers and management in a professional manner.
• Ability to demonstrate initiative, diligence and strong organizational skills.
• Strong written and verbal communication.