Branch Service Representative; Dyersville

Branch Service Representative (Dyersville)

Job Category: Branch/Member Support

Requisition Number: BRANC
003010

• Posted:
  May 8, 2026
• Full-Time
• On-site

Dyersville, 807 9th St SE, Dyersville, IA 52040, USA

As a Branch Services Representative, you'll process transactions, assist members with account management, and educate them on products and services. You’ll also engage in cross-selling, conduct proactive outreach, and support branch operations while ensuring compliance with regulations. Your role is crucial in enhancing member relationships and promoting financial services. There’s a lot to love about working at Dupaco… Whether it's a great benefit package that helps YOU take care of YOU and helps YOU save for your future with a generous 401k match, awesome starting pay of $20.85/HR, with monthly and annual incentives, and the ability to Build a Career Worth Loving.

• Accurately process a variety of transactions for members including deposits, withdrawals, transfers, and loan payments and assist members in the lobby.
• Assist and educate members with Interactive Teller Machines (ITMs) as needed.
• Balance cash drawers and reconcile transactions at the end of the day.
• Open member accounts, including checking, savings, and certificates of deposit (CDs) and offer full-family membership to new and existing members.
• Accurately close member accounts.
• Assist members through a Visa application by communicating approval/denial and process balance transfers.
• Perform account maintenance tasks such as updating personal information and managing account inquiries.
• Educate members on features, benefits, and fees of the credit union and Dupaco products and services.
• Cross Sell Dupaco Products and services by engaging, identifying, and advocating for digital services.
• Proactive outreach and outbound calls to members as assigned.
• Perform Money Makeovers and Credit History Lessons and identify opportunities to deepen the relationship with the member by offering products and services.
• Identify and refer potential leads for specialized services.
• Assist with branch operations, including opening and closing procedures, cash handling equipment and machines, balancing, servicing, and reconciling.
• Ensure adherence to all credit union regulations, policies, and compliance procedures and requirements.
• Utilize available resources and tools to detect and report suspicious activities and transactions.
• Participate in branch meetings and training sessions to stay current on Dupaco policies and products.
• Perform other duties as assigned.

• High school diploma or equivalent.
• Previous customer services or equivalent experience.
• Previous cash handling experience preferred.
• Excellent interpersonal and communication skills.
• Strong problem-solving skills and an aptitude for learning new technologies.
• Strong attention to detail.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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