Insurance Customer Service Specialist

Job Description

Welcome to United Group Insurance. We’re a local team serving the Red Oak community, focused on providing reliable coverage and dependable support to our clients.

We’re looking for a Customer Service Representative to join our office. In this role, you’ll assist clients with their insurance needs, answer questions, process updates, and help ensure each customer has a positive experience.

If you’re a clear communicator, enjoy helping people, and want a stable role with a community‑focused company, we encourage you to consider this opportunity.

• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Disability Insurance
• Mon-Fri Schedule
• Retirement Plan

Respond to customer inquiries via phone, email, and in-person with professionalism and clarity.

Provide accurate information about our insurance products and services.

Assist customers with policy changes, claims processing, and general account management.

Resolve customer issues efficiently and effectively, ensuring a positive experience.

Maintain detailed and accurate customer records.

Collaborate with team members to achieve departmental goals.

Identify opportunities to offer additional support or solutions to customers.

High school diploma or equivalent.

Excellent verbal and written communication skills.

Strong problem-solving abilities and attention to detail.

Proficiency with basic computer applications and data entry.

A friendly and patient demeanor.

Ability to work effectively both independently and as part of a team.

Previous customer service experience is a plus.