Pet Resort Guest Service Representative

Benefits:

• Free Doggie Daycare for personal dog
• Competitive salary
• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Training & development

Guest Service Representative at Ritz-Carlton vibes, but for dogs. If you have main character energy and believe every dog deserves a red-carpet experience, you’ve found your dream role. We’re looking for a Customer Service Representative to be the face of our luxury pet hotel. Think high-end hospitality meets peak puppy energy.

• VIP Reception:
  You’re the face of the brand, giving every pet parent a “wow” experience and making every pup feel like a celebrity.
• The Check-In Flex:
  Handling reservations, taking payments, and managing pet profiles in our system like a pro.
• Content Creator:
  Assisting with social media posts because if the dogs aren't on the grid, did they even stay here?
• Hands-On Hospitality:
  It’s not just desk work! You’ll be taking custody of pets, feeding/medicating our guests, and providing elite playtime and “potty breaks.”
• Tour Guide:
  Showing off our gorgeous facility to new clients with signature salesmanship personality.

• Free Doggy Daycare:
  Bring your pup to work as a VIP for FREE – ditch the home alone guilt and let them live their best life while you’re busy having yours.
• Stay Fueled:
  Free snacks and coffee on deck to crush that mid-day slump.
• Level Up:
  We provide awesome training and K9 Resorts certification – no gatekeeping here! We want to see you level up.
• Employee W’s:
  Score major deals on all our services – employee discounts that are a total win for you and your pup.
• The Squad:
  Work with a lead team that actually has your back and owners who are literal vibes.

• The Rotation:
  Pups need love 365 days a year, so we do work weekends and holidays – but we keep it fair with a rotating schedule. We tag-team the shifts so you still have time for brunch and family dinners.
• Skills:
  
  High School diploma required. We’re happy to train the right person – just bring the energy, hospitality mindset and willingness to learn.
• The Vibe:
  Professionalism with a welcoming personality and confident communication.

If you’re 18+ and your personality is basically “the one who remembers everyone’s dog’s name and your superpower is making both humans and dogs feel welcome,” we should talk.