Customer Administration Officer

You crave exposure to diverse responsibilities and meaningful work.

Your expertise in communication, problem‑solving, empathy and conflict resolution are highly transferable and in‑demand. Help us foster satisfaction and service experiences that transform lives of our community.

be working as part of a team delivering specialised registration and licensing products and services, you will contribute to accurate data management, customer support, and the integrity of vital NSW driver and vehicle information systems.

This role will see you apply your attention to detail and problem‑solving skills to assess applications, manage sensitive information, respond to stakeholder enquiries, and ensure high‑quality customer service. You will also have the opportunity to deepen your expertise in regulatory processes, fraud identification, and information release protocols within a supportive team environment.

We currently have a few opportunities based at our Grafton, NSW office:

• Permanent Full time x 2
• Fixed term (till Feb'27) Part time

You will build accuracy, efficiencies and trusted outcomes in a busy operational environment where data integrity, timeliness, and clear communication are essential.

Your well‑developed organisational skills, analytical capability, and strong communication—formed across administration, customer service, regulatory, or data‑processing environments—will see you manage competing priorities, meet strict deadlines, and uphold system integrity. You're recognised as a reliable, detail‑focused team contributor, skilled at assessing information, applying policies and procedures, and experienced in research, data reconciliation, stakeholder communication, and maintaining accurate records.

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

This is an in‑person, on‑site role.

Applications close 11:59 PM Wednesday, 1 July 2026.

For more information about this role, please contact SHEFALI.UPPAL.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Learn more about how to apply via Our recruitment process | Transport for NSW.