Customer Service Associate
Listed on 2026-07-13
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Customer Service/HelpDesk
Bilingual, Customer Service Rep, Bank Customer Service
As a member of the UBI team, this position provides a variety of customer service functions in a friendly, courteous, and capable manner. Deals with the customer on a one‑on‑one basis. The role is responsible for general teller duties, including cashing checks, taking deposits, balancing daily transactions and the cash drawer, verifying cash totals, running proofs, and balancing ATM machines. It may also assist with special assignments or projects as needed.
The teller will sell and promote all bank services to enhance the bank’s image within the community while providing a high level of customer service.
High school diploma or general education degree (GED) required. Customer service experience is strongly preferred but not required.
Language SkillsStrong reading, writing, and verbal skills to effectively present information and respond to questions from customers, prospective customers, and other employees.
Mathematical SkillsCount, add, subtract, multiply, and divide in all units of measure, utilizing whole numbers, common fractions, and decimals. Ability to calculate figures and amounts such as interest and percentages.
Reasoning AbilityComprehend and understand bank operations, policies (manuals), and procedures. Recognize irregular or suspicious transactions. Determine whether or not requests for confidential information should be granted or refused.
Other SkillsAbility to work independently and collaborate within a team to complete tasks effectively and efficiently by building and nurturing strong relationships with other UBI team members. Interpersonal skills to deal with customers and co‑workers in a friendly, courteous manner. Highly detail‑oriented to ensure accuracy of transactions. Familiarity with standard office equipment such as calculators and typewriters. Computer skills in word processing, spreadsheet, and database software to generate correspondence and reports.
Basic understanding of debits and credits.
None required.
ScheduleMonday through Friday, 8:00 am–4:00 pm.
Must have a satisfactory background check including credit history.
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