Client Service Coordinator; Fri.-Sun. E​/O Thurs

Why Work for Saddle Creek?

Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. We offer opportunities to enhance skills, build meaningful careers, and end each day with a sense of accomplishment.

• Weekly pay with skill pay and shift differentials
• Benefits package including medical, dental, vision, and medical reimbursement
• Medical employee-only premium less than $10/week with wellness discounts
• HSA with annual employer contribution
• Weekly 401(k) match
• Vacation immediately upon hire
• 8 holidays per calendar year
• Personal time after 90 days
• EAP and identity theft protection
• Tuition reimbursement
• Company paid life insurance and short‑term disability

Friday–Sunday, every other Thursday, 6:00PM – 6:00AM

The Client Service Coordinator (CSC) is responsible for providing clients with a high quality, professional client experience. The CSC acts as a liaison between the client and Saddle Creek, assists clients on all issues, answers questions, investigates and resolves a wide array of client questions and concerns using a variety of systems and offers solutions in a positive manner. This position is expected to establish and maintain effective working relationships with associates, other agencies, clients and the public.

• Communicates with customers verbally and in writing with a professional and positive attitude.
• Supports client relationship by becoming an extension of the client’s business.
• Builds strong rapport with partners, manages relationships, sets expectations and provides status communication.
• Assists clients with questions, offers solutions, researches issues and provides status updates.
• Enters, reviews, coordinates and tracks progress in all client requested enhancements and issues.
• Proactively identifies process improvements that enhance the client experience and streamline operations.
• Maintains service reports shared with the client that give visibility into volumes, SLAs, etc.
• Participates and presents on client meetings as needed.
• Communicates client requested projects with the operation (Kitting, Receiving, etc.).
• Coordinates and provides professional communication with clients, client retailers, and SCLS vendors.
• Supports parcel requests and issues from carrier or client and escalates as needed.
• Oversees CRM and dispatches tickets appropriately.
• Supports new client implementations/enhancements as needed.
• Assesses and navigates warehouse systems as needed for client requests.

• Associate’s Degree preferred;
  High School Diploma or GED required.
• At least six (6) months of experience in a customer service role.
• Experience with warehouse management systems (WMS) preferred.
• Excellent communication skills, both verbal and written.
• Strong interpersonal skills and comfortable presenting in front of others.
• Good problem‑solving and prioritizing skills.
• Ability to effectively manage and resolve conflict.
• Attention to detail for preparing and maintaining accurate records and reports.
• Ability to follow both written and verbal instructions.
• Technology savvy and proficiency with Microsoft Outlook, Word, Excel; knowledge of PowerPoint preferred.
• Comfortable working in both office and warehouse environments with wide temperature ranges.

Saddle Creek is an Equal Opportunity employer and an affirmative action employer, as required by law. We provide equal employment opportunities to applicants and existing associates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breastfeeding and related medical conditions), mental or physical disability, medical condition, military and veteran status or any other status protected by applicable federal, state, or local laws, governmental regulations and executive orders.

View the EEO poster here. View the E-Verify Posting here.

Saddle Creek is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity, please send an e‑mail to Disability. and let us know your contact information and the nature of your request.