Customer Service

Customer Service

Customer Service / Sales Coordinator – Harlan, IA

Location:

Harlan, IA

Schedule:

Monday–Friday | 1st Shift Pay:
Up to $21/hr Advance Services, Inc. is hiring for a Customer Service / Sales Coordinator position in Harlan, IA! This opportunity is with a diversified, global leader in process equipment and engineered technologies that sustainably feed, fuel, and build a better world. If you enjoy problem-solving, working with customers, and coordinating orders in a fast-paced office environment, this could be the opportunity for you.

What You Will Do:

• Provide professional customer service by receiving inbound calls and assisting customers with orders, returns, shipments, and warranty requests
• Enter customer orders into the system and review prior orders to validate accuracy
• Coordinate orders and quotes with outside sales representatives
• Process Return Goods Authorizations (RGA) for warranty items, incorrect shipments, or returns for credit
• Gather specifications and pricing information to prepare accurate quotations
• Review order specifications to ensure compliance with manufacturing requirements
• Coordinate warranty claims with Engineering for review and resolution
• Make outbound calls within assigned territories to follow up on inquiries and support sales growth
• Solicit freight quotes and return customer calls promptly
• Handle customer complaints professionally and deliver strong customer service solutions

This position plays a key role in maintaining organized order flow while delivering high-level customer service support to internal teams and external customers.

Why Work With Advance Services, Inc.? Weekly Pay – Every Friday Paid, Hands-On Training Referral Bonuses – Extra earning potential No Fees – Applying is always FREE Opportunity for advancement Health Benefits & PTO options Advance Services is your employment specialist — connecting great people with great companies.