Air Specialist

Job Description Air Specialist

Prestige Travel & Cruises Inc. The largest Travel Agency in Southern Nevada continues to grow after 41 years in business, and we would like to invite you to join our family! The Air Specialist Position () offers pre-packaged air & cruise vacations to destinations around the world.

We are looking for motivated, ambitious and energetic individual to join our fast-growing cruise team who love cruising and seeing the world. The individuals we are looking for will provide unforgettable customer service assisting guests with airfare for their dream cruise vacation. You will also build long lasting relationships with our customers from all over the world! We rely on outstanding team members who are passionate about what they do and committed to providing excellent service.

We'll provide you with all the training, tools and support you need to succeed and grow within our organization.

• Fantastic travel perks, incentives and bonuses available.
• Full benefits including insurance and 401K.
• Fun atmosphere with relaxed dress code.
• Career advancement and growth opportunities.
• Uncapped earning potential earn $37K-$42K plus insurance bonuses

• The Inbound air specialist will answer inbound calls to assist travelers in planning airfare that fits the client's needs and expectations.
• Understanding and anticipating clients needs and travel preferences and suggest suitable travel options.
• The air specialist will maximize revenue opportunities by offering to confirm bookings, offer air and land components, along with offering and explaining the importance of cancellation insurance.
• This is an inbound call center, No Cold Calling
• The air specialist will constantly develop and nurture relationships with clients to ensure repeat business
• Ensure you are consistently exceeding both your sales activity and financial targets
• Follow company procedures are being followed in a methodical and chronological way to ensure protection of guests and
• Research, explore and study different travel destination options
• Stay up to date on destination requirements including customs, weather conditions, government regulations and staying up to date on covid procedures for respective cruise lines and destinations.
• Chat online with customer to assist guest with choosing the right airfare to meet the client's needs.
• Attend training in person sessions and online training with preferred cruise lines to stay up to date on industry/travel changes and enhancements.
• Communicate with specific organizational support departments as necessary and escalat major issues to the appropriate supervisor to ensure quick resolution for our clients.
• Provide a professional image of Prestige Cruises both in face to face interactions with the cruise lines as well as phone etiquette with clients.
• Adhere to all applicable department attendance, phone adherence and conformance expectations as outlined in new hire training and through Supervisor guidance.

• Cruise Line training programs
• Individual one-on-one mentoring
• Opportunities for cruise inspections and free cruise travel
• Discounted hotel programs with certified training

• Dynamic and fast-growing company
• Balance between independent and team-oriented work
• A welcoming, enjoyable, and interactive environment - seasonal events, lunches, give aways etc.
• Flexible start and end time hours
• Work closely and communicate with multiple departments including our promotions team, customer service, & air department

Must be flexible and able to work days, evenings, and weekends. Current Cruise Center operating hours are Mondays - Fridays 7:00AM - 8:00PM and Saturdays & Sundays 7am-530pm. Operating hours will be expanding to 6am-8pm Monday-Friday and weekends from 7am-530pm. Rotating weekend shifts will be expected with team members.

Schedule provided 30 days in advance

Shift swapping is allowed after completion of training

Open 365 Days a Year

We are a family owned company and will work with all employees to assist with scheduling requests as much as possible.

6 Paid Holidays

Paid Time Off (Accrual…