Recreation Attendant II

Position Summary

The City of Tiffin is seeking friendly, dependable, and customer-focused individuals to serve as Recreation Center Attendant II employees at the Tiffin Recreation Center. The Recreation Center Attendant II performs all duties associated with the Recreation Center Attendant I position while also serving in an enhanced leadership and facility supervision role.

This position is designed to serve as the on-duty facility lead during hours when full-time Parks & Recreation staff are not present. The Recreation Center Attendant II is responsible for providing exceptional customer service, assisting patrons with memberships and registrations, monitoring facility usage, supporting daily recreation center operations, and providing direction and assistance to other part-time Recreation Center staff during assigned shifts.

The Recreation Center Attendant II reports directly to the Recreation Coordinator and works closely with other Parks & Recreation staff to maintain a safe, welcoming, professional, and well-operated recreation center.

• Greet patrons, guests, and visitors in a professional and courteous manner.
• Provide information regarding facility amenities, programs, memberships, rentals, and special events.
• Assist patrons with recreation program registrations and membership transactions.
• Answer phones, respond to customer inquiries, and direct patrons to appropriate staff.
• Resolve routine customer concerns and complaints.
• Address more complex patron concerns when serving as the on-duty facility lead and determine when an issue should be referred to full-time staff.
• Maintain a professional and customer-focused environment throughout the facility.

• Process membership sales, renewals, and guest passes.
• Verify memberships and monitor facility access procedures.
• Utilize recreation management software and point-of-sale systems.
• Maintain accurate membership and registration records.
• Assist with facility reservations and room rental inquiries.
• Help ensure established membership, admission, and facility access procedures are consistently followed by staff.

• Monitor recreation center activity to promote a safe and welcoming environment.
• Conduct routine facility walkthroughs and identify maintenance, cleanliness, operational, or safety concerns.
• Complete opening and closing procedures as assigned.
• Serve as a primary opening or closing staff member when scheduled.
• Ensure facility policies and rules are followed by patrons.
• Support special events, programs, rentals, leagues, and other recreation center activities as assigned.
• Respond to routine facility operational issues and determine when assistance from full-time staff, emergency personnel, maintenance staff, or other appropriate personnel is necessary.
• Document significant incidents, accidents, patron concerns, maintenance issues, or unusual circumstances occurring during the shift.

When full-time Parks & Recreation staff are not present, the Recreation Center Attendant II may serve as the on-duty facility lead and is expected to:

• Provide day-to-day direction to Recreation Center Attendant I employees and other assigned part-time or seasonal staff during the shift.
• Help ensure assigned employees are at their designated work areas and completing expected duties.
• Coordinate staff breaks and minor shift adjustments when necessary to maintain appropriate facility coverage.
• Provide assistance and guidance to employees when patron, facility, or operational issues arise.
• Ensure opening, closing, cash handling, cleaning, and facility monitoring procedures are completed appropriately.
• Make reasonable operational decisions necessary for the safe and effective operation of the recreation center within established City policies and procedures.
• Take the lead in responding to accidents, injuries, behavioral incidents, facility concerns, severe weather, alarms, or other unexpected situations.
• Follow established emergency procedures and contact emergency services when appropriate.
• Contact the Recreation Coordinator, Parks & Recreation Director, or other designated City staff when an incident or operational concern requires additional assistance or authorization.
• Complete or ensure completion of appropriate incident reports, shift reports, and other required documentation.
• Communicate important information from the shift to incoming staff and full-time Parks & Recreation employees.
• Model appropriate customer service, professionalism, attendance, and workplace expectations for other part-time employees.

The Recreation Center Attendant II provides shift-level supervision and direction but does not independently hire, terminate, formally discipline, or conduct employee performance evaluations unless specifically authorized by the Parks & Recreation Director.

• Process payments for memberships,…