Customer Service Coordinator

We are seeking a Customer Service Coordinator to assist with customer service, property management tasks, administration and assisting with the leasing of our student apartments at our Uni Lodge - Wodonga Institute of TAFE.

This role is a unique mix of front office reception, property management, and customer service and will give you a great opportunity to learn new skills in a supported learning environment.

• Operate the day-to-day front desk reception area
• Assist with the ongoing property management of our student apartments
• Conduct room inspections & provide general administration support
• Assist residents with enquiries related to their residency, studies, general needs and overall well-being
• Liaise with third parties regarding building facilities management including maintenance, contract cleaners, security etc.
• Be an active member of the emergency response team during shift times

• A focus on service and quality with the passion to deliver outstanding experiences
• Customer service experience in the accommodation industry
• Experience in a University Environment (highly regarded)
• Experience with Star Rez Property Management System (highly regarded)
• Be culturally aware and understanding of different cultures
• National Police Check & Working with Children’s check (required)

Uni Lodge is the leading provider of student accommodation in Australia and New Zealand and is currently in an exciting growth cycle. With a growing portfolio of over 105 properties, encompassing over 31,000+ managed beds, it’s a very exciting time to join the Uni Lodge team!

• A diverse culture that is friendly, fun and collaborative
• Acknowledgement, rewards and benefits
• A multicultural & diverse environment
• Development and career advancement opportunities
• Benefits:
  On the Spot rewards, Annual Company awards, Long-Tenure leave, Well-Being Programs, Employee Assistance Program, Emerging Leader Program and more!