Receptionist, Customer Service​/HelpDesk

Receptionist - 10/12

Counseling and Psychology Services Department

560601

Close Date: 09/20/2026

10/12 Month Position

Founded in 1913, Cal Poly Humboldt began as a small college for teachers. Today Humboldt has grown into a comprehensive university with rigorous science and liberal arts programs. Designated a polytechnic in 2022, Cal Poly Humboldt provides hands‑on, impactful educational opportunities that lead to meaningful, measurable outcomes for the individual, for the state, and the world.

Cal Poly Humboldt is proud to have more than 6,000 students of all backgrounds spread across 61 majors, 13 graduate programs, and 4 credential programs — all of whom contribute passion and creativity within their fields and set the stage for a future grounded in equity and sustainability. Hands‑on learning, inspired teaching, ground‑breaking research, and thought‑provoking creative activity happen daily at Humboldt.

Finding a better future is a task for the bold and open, the down‑to‑earth and visionary. Cal Poly Humboldt strives to cultivate these qualities in leaders, innovators, and scholars in every field. As part of the California State University (CSU) system, Cal Poly Humboldt is part of one of the nation’s largest and most impactful public university systems, where education, innovation, and service create meaningful change for California and beyond.

See what it’s like to work at the CSU—watch our video and imagine your future at Cal Poly Humboldt.

(Job #560601) Administrative Support Assistant II 10/12, Receptionist, CSU Classification Salary Range: $2,971 – $4,243 per month (Step 1
- Step 19), Anticipated Hiring Range: $2,942 - $3,280 per month (Step 1-6). Final salary placement is commensurate with experience, internal equity, and budget considerations.

This is a, full‑time, benefited, non‑exempt, 10-month pay plan (work 10 months of the year with pay and benefits over 12 months) permanent position with a one-year probationary period in Counseling and Psychology services Department.

This position comes with a premium benefits package that includes outstanding vacation, medical, dental, and vision plans, life insurance, voluntary pre‑tax health and dependent care reimbursement accounts, a fee waiver education program, membership in the California Public Employees Retirement System (PERS), and 15 paid holidays per year. Additional benefits information can be found at https://www.humboldt.edu/hr/employee-benefits.

Under the general supervision of the Counseling Center Director the incumbent will perform a variety of general office clerical and reception related duties in support of Student Health and Wellbeing Services, with a primary assignment within Counseling & Psychological Services.

First points of contact: 50%

• First point of contact with the public, face‑to‑face, over the telephone, or via email providing them with departmental information and guidance.
• Maintain confidentiality at all times.
• Receive and direct incoming calls appropriately, and take complete messages for call‑backs. Manage the CAPS phone lines as first point of contact.
• Schedule, reschedule, cancel, & confirm client appointments, entering pertinent information into our EMR (electronic health record/scheduling systems) and maintaining their basic information as necessary. Notify providers of changes in appointment status when appropriate. This includes handling the scheduling needs for our practicum students at our CAPS BSS office, and psychiatry appointments, whether in person or through telehealth.
• Check‑in clients for appointments.
• Assist students with filling out health forms on tablets as needed and upload forms into their…