Inside Sales Representative

Description

DeWys Metal Solutions is a people-first, family-owned contract manufacturer where real people are doing big things. The company reinvests a significant percentage of its profits into leadership development, innovation, capital equipment, and its workforce. Serving blue-chip customers across uniquely diverse industries, none of it automotive, DeWys has built a reputation that consistently impresses customers, employees, and industry partners alike. The business is financially strong, growth-oriented, and grounded by a strategic planning process that is both active and collaborative, built from the top down and the bottom up.

Lean manufacturing, innovation, workforce development, and strong community partnerships are not buzzwords here, they are the foundation of how the company operates. Located just 20 minutes from downtown Grand Rapids, this is an opportunity to join a manufacturing organization that is investing aggressively in its future while remaining deeply committed to its people and culture.

The Inside Sales Representative is a key member of the Sales team responsible for delivering an exceptional customer experience while serving as a critical connection between our customers and internal teams. This role operates in a high-energy, fast-paced manufacturing environment where priorities can shift quickly. Success requires someone who can confidently assess situations, establish priorities, make sound decisions, and communicate with clarity and conciseness while adapting quickly to changing customer and business needs.

The successful candidate must move quickly without sacrificing accuracy or attention to detail. This individual will manage multiple customers, priorities, and deadlines simultaneously and must know when immediate action is required and when slowing down to verify details is necessary. Team collaboration is critical to success, as this role works cross-functionally to solve problems, establish clear expectations, drive accountability, and ensure customers and internal teams receive timely and accurate information.

• Develop and maintain strong relationships with new and existing customers, serving as a primary point of contact and trusted partner.
• Provide clear, concise, timely, and transparent communication to customers and internal teams.
• Proactively communicate changes, risks, priorities, and expectations rather than waiting for customers to request updates.
• Communicate regularly through phone, email, virtual meetings, and onsite visits to understand customer needs, applications, priorities, and future demand.
• Respond quickly and professionally to customer concerns while coordinating internal resources to drive resolution.

• Effectively manage a high volume of competing priorities, customer requests, deadlines, and changing business needs.
• Quickly identify what is most important and prioritize based on customer impact, business risk, urgency, and organizational priorities.
• Pivot quickly and decisively as customer requirements, production schedules, capacity, or business priorities change.
• Balance speed with accuracy, taking the appropriate time to verify critical information and prevent mistakes even when workloads and stakes are high.
• Maintain strong organization and follow-through so commitments and action items are completed.
• Remain composed, constructive, and solution-focused during escalations and high-pressure situations.

• Serve as a critical communication link between customers and Operations, Engineering, Quality, Estimating, Purchasing, Finance, Shipping, and other functions.
• Translate customer needs into clear, actionable information for internal teams and communicate internal commitments effectively back to customers.
• Collaborate across departments to solve problems, establish priorities, remove roadblocks, and drive commitments through completion.
• Build productive working relationships and promote shared accountability for the customer experience.

• Partner with Sales leadership to develop and grow new and existing customer relationships in a profitable and sustainable manner.
• Understand customer portfolios, products, forecasts, and business needs to identify opportunities and risks.
• Review customer and part profitability and support initiatives that improve margins and long-term account health.
• Identify and support…