Pharmacy Customer Associate - BioPlus Specialty Pharmacy Job Nevada Iowa USA,Customer Service/HelpDesk

Position: Pharmacy Customer Associate I - BioPlus Specialty Pharmacy
Location: Nevada

Pharmacy Customer Associate I - Bio Plus Specialty Pharmacy
Location: NV-LAS VEGAS, 3634 S MARYLAND PKWY Start Date October 19, 2026 Five-Week Training:

Monday-Friday, 7:00am-3:0pm PST
The first 3 weeks of training will be virtual
The last 2 weeks of training fully be fully onsite

Shifts Post-Training:

Saturday-Wednesday, 9:00am-5:30pm PST
Thursday-Monday, 9:00am-5:30pm PST
Saturday-Wednesday, 10:30am-7:00pm PST
Thursday-Monday, 10:30am-7:00pm PST

Virtual: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

Bio Plus Specialty Pharmacy is a proud member of the Elevance Health family of companies. Bio Plus offers consumers and providers an unparalleled level of service that’s easy and focused on whole health. Through our distinct clinical expertise, digital capabilities, and broad access to specialty medications across a wide range of conditions, we deliver an elevated experience, affordability, and personalized support throughout the consumer’s treatment journey.

The Pharmacy Customer Associate is responsible for responding to basic customer questions via telephone and written correspondence regarding pharmacy retail and mail order prescriptions.

How you will make an impact:

Develops and maintains positive customer relations and coordinates with functions within the company to ensure customer requests are handled and resolved appropriately and in a timely manner.
Interacts with internal and external customers (could include subscribers, providers, group or benefit administrators, physician offices, third party representatives, and other Blue Cross Plans) to provide claims, customer service, and/or membership support.
Completes necessary research to provide proactive, thorough solutions. Displays ownership of service requests ensuring high quality resolution and follow-thru.
Supports and guides the customer with their personal options and decisions and helps the customer become knowledgeable and confident about using technology, tools and resources available to them.

Minimum Requirements:

Requires a HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences:

Customer service experience.
Specialty pharmacy experience.
Call center and/or high call volume experience.

For URAC accredited areas, the following professional competencies apply:
Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

For candidates working in person or virtually in the below locations, the salary
* range for this specific position is $16.89 to $25.33.

Location:

Las Vegas, Nevada

In addition to your salary, Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category…