Learning and Development Specialist

Overview

Develops, organizes and administers training for administrative and operational departments within the organization; assesses training programs and seeks efficiency and quality training programs for employees. Strives to maintain and exceed the goals and expectations set for this position.

• Develop and maintain comprehensive training strategy for the organization.
• Develops training programs that align to the organization’s priorities and goals, including e-learning modules, assessments, videos, and manuals. Training programs and curriculum are driven by scalability, efficiency and quality demonstration of knowledge and skills.
• Works in conjunction with the departmental leaders to ensure training programs meet the needs of department’s core required skills and competencies.
• Manage and administer the organization’s LMS, including course creation, user management, reporting, and troubleshooting.
• Conducts and facilitates training sessions; prepares room and materials; and video tape sessions.
• Assesses, evaluates, and updates training programs and materials as needed (manuals, handouts, outlines, techniques, videos, etc.).
• Track training participation, compile data, and prepare reports on training outcomes.
• Visit staff on site to support their training and development needs.
• Develop and maintain organizational communications such as electronic bulletin boards and newsletters to ensure employees have knowledge of training and development events and resources.
• Seeks feedback on training programs and curriculums from employees, department leaders and staff trainers.
• Support the implementation of 360‑degree feedback programs, including survey setup, participant communication, data tracking, and reporting. Analyze results and partner with HR or managers to identify learning needs, trends, and development opportunities.
• Assist managers and employees in creating development plans and learning pathways aligned with organizational goals and assessment insights.
• Maintains current knowledge of updated company products/services, departmental needs, and new training procedures to improve training methods and techniques.
• Investigates and recommends training platforms to ensure training methods are technologically efficient.
• Support the training budget by tracking external employee training costs, managing vendor invoices, monitoring utilization of learning resources, and providing data to inform budget planning.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

• Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Technical Skills – Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
• Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
• Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
• Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives;…