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Dual Rate Casino Cage Supervisor

Job in Nevada, Story County, Iowa, 50201, USA
Listing for: Caesars Entertainment
Full Time position
Listed on 2026-02-28
Job specializations:
  • Entertainment & Gaming
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
Location: Nevada

Located along Lake Tahoe in the Sierra Nevada, Harrah's and Caesars Republic Lake Tahoe properties are the premier employer of choice.

Here are just a few perks of working for Caesars Entertainment, the largest casino‑entertainment company in the US.

  • Professional and leadership development
  • Paid breaks and a free meal during each shift
  • PTO/FTO
  • Access to the on‑site team member gym
  • Health and wellness benefits after 90 days of service
  • On‑site Wellness Center and monthly health and wellness initiatives
  • Employee Assistance Program
  • Robust educational benefits, including tuition assistance, student loan repayment options, and access to Caesars University
  • Optional 401(k) plan eligibility after 90 days of service
  • Sign on bonus for select positions
Our Caesars family is driven by our Mission, Vision and Values.

We take great pride in living these values
- Together We Win, All In, On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds that immerse, inspire and connect you".

JOB SUMMARY

This position supervises the operation of the Cashier/Caesars Rewards area for an assigned shift. It assists in the implementation and continuing administration of the Caesars Reward Program, providing customers with information regarding program services, supervising personnel on a day‑to‑day basis, and performing related activities as assigned in accordance with program operations. This position directly supervises those in a Cashier/Caesars Rewards Representative role and is also responsible for executing the job duties of that role as needed.

Also performs the duties of Cashier/CR Rep when assigned.

KEY JOB FUNCTIONS
  • Assures a friendly and courteous attitude among team members toward customers on an assigned shift.
  • Assists department team members in the balancing of their cash drawers at the beginning and end of their shift.
  • Responsible for the safeguarding of all inventory and equipment.
  • Approves customer check cashing/casino credit within approved limits.
  • Maintains the required amounts of currency, coin, and house check inventories in order to meet all team member and customer needs.
  • Schedules assigned Cashiers for breaks and routine work duties.
  • Effectively handles guest complaints and discrepancies; assures that all guests are dealt with in an efficient and courteous way.
  • Assists other departments with any operational problems that pertain to the Cashier/Caesars Rewards Department.
  • Assures that the operation of the Cashier/Caesars Rewards area is in accordance with established policies and procedures.
  • Instructs team members in the proper performance of their duties. Prepares and conducts performance reviews and offers continuous performance feedback on a timely basis.
  • Informs team of pertinent information and coach whenever necessary.
  • Fully understands and masters all duties of Cashiering and Caesars Rewards.
  • Supervises the day‑to‑day operation of the Cashier/Caesars Rewards Department.
  • Assists in the development and administration of training programs for department personnel.
  • Greets and welcomes players; explains the Caesars Rewards program and provides collateral to players in accordance with established guidelines.
  • Assists in the development and maintenance of data files on customers or prospective program members through CMS.
  • Keeps informed on all details of Harrah's/Harveys facilities and services to provide complete information in response to all inquiries.
  • Assists in the planning and execution of player events designed to recognize and reward selected players.
  • Completes administrative duties in a timely manner as assigned.
  • Responsible for the maintenance of Caesars Rewards Kiosk and Embossers throughout the property.
EDUCATION and/or EXPERIENCE
  • High school degree or equivalent.
  • One year cashier and casino customer service experience required. Computer input and previous supervisory experience is preferred.
QUALIFICATIONS
  • Must be able to speak clearly in English to communicate with guests and other team members.
  • Ability to qualify for, obtain, and maintain a Gaming License from the State of Nevada Gaming Control Board.
  • Excellent customer relations skills.
  • Excellent written and…
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