Surveillance Observer

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Full Time Safety Sensitive Tama, IA, US

4 days ago Requisition

Shift Differential: For hours worked 4pm - 12 am ($.50/hour) or 12am - 8am ($1.00/hour)

Full-time opportunity available! A full-time position offers generous benefit package including Health Plan (Medical, Dental, and Vision), PTO, Holiday Pay, 401(k) Retirement Savings Plan, Weekly Pay, and much more!

Safety Sensitive

Observes casino or casino hotel operations for irregular activities such as cheating or theft by either employees or patrons in order to protect casino assets and assist in efforts to maintain adherence to internal controls, departmental procedures and other company policies.

• Conducts continuous surveillance of all areas of the casino via CCTV system as Directed by Surveillance Supervisors and/or Director in compliance with the Gaming Commission, departmental, company regulations.
• Supports other managers and executives with assistance and information relating to the protection of assets in their respective departments, as well as fellow observers in the performance of their duties.
• Maintains a professional relationship with the Gaming Commission and its agents.
• Communicates and networks effectively with staff, other departments, and outside representatives in order to maintain a productive and effective department operation.
• Safeguard and account for the assets of the owners.
• Comply with policies and procedures required by the department, the company, the Sac & Fox Gaming Commission, and the National Indian Gaming Commission.
• Monitor the casino environment and follow established safety procedures to provide for the safety of guests and co-workers.
• Work respectfully and effectively as part of the company team to ensure guest satisfaction, asset protection, and co-worker respect.
• Report to work on time and as required in professional attire, display a high level of personal cleanliness and follow personal appearance standards.

• Report to work on time and as required in professional attire, display a high level of personal cleanliness and follow personal appearance standards.
• Must have excellent attendance.
• Attends all required meetings and training sessions.
• Performs assigned duties in an accurate and efficient manner.
• Maintains and augments skills through review and self-study.
• Self-motivated, enthusiastic, and a team player.
• Performs other job related duties as assigned.

Ability to work in a confined area. Work typically in an area, which may be usually hot, cold, noisy, and may contain second-hand smoke. Must be able to safely lift up to 25 pounds. Requires frequent use of hands, arms, wrists and fingers near vision associated with use of video surveillance equipment. Requires extended periods of sitting and viewing video monitors.

Must be confidential.

• Surveillance Department Policies and Procedures.
• Learn the Gaming Floor and memorize cameras to competently observe the Gaming floor, food venues, Hotel, Entertainment areas, parking lots, and back of house.
• Competently use our operating Surveillance Systems-Network Client and Milestone-Viewing, reviewing, retrieving/saving footage.
• Learn all and keep up with changing Casino Departments policies and procedures.
• MICS (Minimum Internal Control Standards)
• Sac and Fox Gaming Regulations
• All mandatory HR training including Title 31, Alcohol Awareness, and any other training required.
• Become efficient in all Live Games, new games added, and complete yearly refresher classes.
• Facial recognition (Remember faces and names-company issued bans & employee databases)
• Familiarize with Department programs-Diagnostic monitor, Omni-view, Quickets, Super Playmate, Pitwatch, Sur-Monitor, Red Hand database, , Windows, Excel.
• Advantage Play and Basic Strategy training (additional testing as requested by Supervisor)
• Adequately Investigate/Review/Observe/Report—DSLs & DSRs (keeping Logs and writing Reports)

Knowledge/Education/Wo…