Manager Division Training Tournament Casino

Summary Statement

The Training and Tournament Manager is responsible for team member training and the organization of casino events and tournaments. This role is crucial for communicating all operational policies, procedures, and gaming regulations within the Casino Department. Key responsibilities include developing and managing casino tournament and training strategies, ensuring alignment with Resorts World's overall operational and marketing strategies.

• Review analysis of operations, game protection, for ongoing training solutions.
• Provide recommendations and suggestions for the development and implementation of games training and certifications.
• Review achievements and opportunities within the Casino Department.
• Implement, design, and monitor all department training programs and classes, directed at developing and enhancing employee skills.
• Maintain strong working knowledge of Nevada Gaming Regulations, as well as internal controls policies, and procedures.
• Ensure optimal operational efficiency with continual contact and walk-through observation of all areas of responsibility.
• Work with Marketing and Operations to establish yearly Casino Events Calendar.
• Select and develop tournament event staff.
• Function as tournament director for all slot, poker, and table game tournaments.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Participate in the execution of short-and long-term departmental goals, objectives, policies, and operating procedures.
• Ensure accurate timekeeping, approval of payroll transactions, and time and toke application according to company policy.
• Remain current of all new developments within the department and make recommendations designed to maximize department and company success.
• Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
• Maintains relevant knowledge of industry through continuing education and training.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

• Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
• Working knowledge of computer skills and proficiency in Office 365.
• Ability to successfully mentor a team.
• Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.
• Ability to respond to common inquiries from team members or guests.
• Ability to effectively communicate in English, second language a plus.
• Ability to effectively present information in one-on-one and group situations.
• Ability to write detailed instructions and effectively present information.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to work varied shifts, including nights, weekends, and holidays.

• Bachelor’s Degree in a related field.
• Previous experience working in a large, luxury resort setting.

• At least 21 years of age.
• High School Diploma or equivalent.
• Minimum of five years of experience in gaming casino operations.
• Minimum of three years of gaming casino leadership/supervisory experience.

• Proof of eligibility to work in the United States.
• Ability to obtain Nevada Gaming Registration.

• Work is typically performed in a casino environment.
• Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
• Prolonged sitting/standing.
• Bending and reaching.
• Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 25 lbs.
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Resorts World Las Vegas is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.