Rewards Representative

Golden Pahrump Nugget, LLC is a hospitality, gaming and entertainment company offering career opportunities.

As the True Rewards Representative, you support the daily operations of the True Rewards department by delivering exceptional guest service and promoting membership benefits, including club enrollments, member concern resolution, and property promotion communication.

• Provide timely and courteous guest services consistent with company culture.
• Enroll new members and explain benefits such as cashback, promotions, and player incentives.
• Issue and reissue player cards, process cash/comp vouchers, and assist with PIN resets as applicable.
• Review daily event calendar to stay informed on current activities, offers, and property promotions.
• Respond to guest questions, complaints, and discrepancies related to True Rewards accounts.
• Maintain a clean and organized work area.
• Greet and thank guests in a friendly, professional manner; use names and make eye contact.
• Offer information on casino property events, promotions, and services.
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply.
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets company culture standards.
• Perform other duties as assigned.

• 6 months of previous experience in a similar guest service or casino role preferred.
• Ability to follow instructions and complete tasks accurately in a fast‑paced environment.
• Strong communication skills and willingness to work as part of a team.
• Committed to fostering a respectful, inclusive, and safety‑conscious work environment.
• Ability to access and input information using a moderately complex computer system.
• Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft Teams.

• At least 21 years of age.
• High School Diploma or equivalent preferred.
• Ability to effectively communicate in English, both written and verbal.
• Obtain and maintain all work cards as required by the company.
• Verify right to work in the United States.
• Work Cards:
  Nevada Gaming Registration.

• Occasionally push/pull up to 40 lbs.
• Occasionally lift and/or carry up to 30 lbs. at floor, knee, waist, and chest levels.
• Occasionally squat, kneel, reach, bend, twist.
• Occasionally sit and work at a desk or computer.
• Frequently standing and walking.

• Indoor, smoky, noisy, bright flashing lights.
• Extreme hot or cold temperatures.
• Slippery surfaces.
• Exposure to dust, fumes, and/or gases.

If you require reasonable accommodation to complete the application, please contact the Employment Team office at .