Representative, Players Club

Summary

The Player’s Club Representative serves as the frontline ambassador of the casino’s loyalty program, providing exceptional guest service while promoting membership benefits, rewards, and promotions. This role is responsible for enrolling new members, assisting with account inquiries, and ensuring a personalized experience for both new and returning guests.

• Greet guests warmly and provide detailed information about the casino’s loyalty program, benefits, and promotions.
• Enroll new members into the Player’s Club program and assist with account setup and verification.
• Respond to guest inquiries regarding point balances, tier status, offers, and redemption procedures.
• Promote current and upcoming promotions, events, and special offers to drive engagement and participation.
• Resolve guest issues and concerns with professionalism and urgency, escalating when necessary.
• Maintain accurate records and ensure data integrity when processing member transactions.
• Collaborate with marketing, hotel, and gaming departments to support cross‑functional initiatives and guest service excellence.
• Uphold confidentiality and compliance with all gaming regulations and company policies.
• Use personal device/cellular phone for job‑related operational tasks, review of company documents, and other operational duties.
• Perform other job‑related duties as requested.

• Strong interpersonal and communication skills with a passion for guest service.
• Ability to handle sensitive information with discretion and professionalism.
• Comfortable working in a fast‑paced, high‑volume environment.
• Basic understanding of casino loyalty programs and promotional strategies.
• Proficiency in POS systems, CRM platforms, and Microsoft Office Suite.
• Ability to work varied shifts, including nights, weekends, and holidays.
• Previous experience in a casino, hospitality, or customer service role.
• Familiarity with gaming regulations and loyalty program operations.
• Experience working in a luxury resort or casino environment.

High school diploma or equivalent required. Minimum 1–2 years of customer service experience in a guest‑facing role.

• Proof of eligibility to work in the United States.
• Must obtain and maintain required gaming registration and licenses.

Must tolerate varying conditions of noise level, temperature, illumination, and air quality. Must be able to perform prolonged sitting/standing, bending and reaching, transporting, pushing, pulling, and lifting items weighing up to 10 lbs. Requires eye/hand coordination and ability to comply with policies and procedures.

Resorts World Las Vegas is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.