Representative - Players Club - PT

The Players Club Representative is responsible for assisting and informing guests of marketing promotions, casino events, lodging and transportation questions, or any other questions a guest may have. Must provide outstanding guest service to internal and external guests.

• Build guest relations throughout every shift by talking with guests, making them feel welcome and comfortable, and inviting them back.
• Responsible for assisting with reservations for events, promotions, and guest accommodations.
• Answering all incoming calls and maintain the highest level of knowledge in regard to all aspects of the casino.
• Communicate details of and responsible for assisting with promotions, mailings, and other offers with all departments.
• Ability to understand and use casino tracking programs.
• Provide valuable feedback on guest preference and their expectations.
• Maintain thorough knowledge of casino amenities and events to effectively communicate with guests.
• Book event, hotel, and restaurant reservations for guests upon request.

• Make announcements throughout shift promoting upcoming events.
• Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
• Keep work area in a clean and orderly manner.
• Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
• Handle routine guest complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
• Perform other duties as assigned or reasonably requested by any member of management.

• Must possess excellent teamwork, interpersonal, guest service, written and verbal communication skills.
• Must have a professional demeanor and presence with the ability to interact with guests and team members in the Company.
• All team members must be knowledgeable to all Company policies and procedures, including fire and safety regulations.
• High School Diploma/GED, required.
• Must be able to work nights, weekends, and holidays.
• Must be able to obtain and maintain a state Gaming License

A casino environment exposed to bright flashing lights, noise, smoke and varied temperatures. Use of elevator and stairs. May include a boat and/or floating barge. May also work in a banquet/showroom environment with varied noise levels and temperatures, wet areas, and exposure to low-level lights.

• Top industry pay
• Tuition Reimbursement
• 401k with company match
• Comprehensive health packages, including a free option for Full-time Team Members
• Paid Time Off

$14.50 / hour; based on experience

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• Team Player
  - Works well as a member of a group
• Enthusiastic
  - Shows intense and eager enjoyment and interest
• Detail Oriented
  - Capable of carrying out a given task with all details necessary to get the task done well

High School (required)

Iowa
- Class C (required)

• Detail Oriented (required)
• Microsoft Excel (required)
• Critical thinking (required)
• Customer Service (required)

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For further information, please review the Know Your Rights notice from the Department of Labor.