Personal Banker​/Lead Customer Service Representative

Location: Akron

Position Title:

Personal Banker

Reports To:

Location President Classification:
Non
- Exempt Revised:
May 2026 Scope:
Reporting to the Location President, the Personal Banker is responsible for assisting with the daily operations of the location, helping to lead lending and business development initiatives of the location, and assisting with the supervision of location staff. The quality and nature of this leadership will result in meeting the needs of the customers, staff and bank while achieving both the short and long-term goals of the bank.

The Person al Banker is responsible for generating, negotiating, underwriting, and coordinating the closing of routine consumer loans and mortgage loans in compliance with the Bank’s lending policies and procedures. This position is also responsible for the maintenance of loans, and in the event of delinquency, the collection of loan payments. As part of this, the Personal Banker is responsible for public relations and generation of new business in accordance with the goals and objectives of the bank.

Represents the bank in the local community through active participation in community affairs. Accountabilities:
Loan Portfolio Management: 45% Responsible for generating routine consumer loans and mortgage loans within guidelines set by bank policy and growth targets. This will include interviewing the customer and completing the loan application. Responsible for all aspects of loan origination. This includes underwriting the loan within credit policy and personal credit approval limits. Also, responsible for credit quality, credit approval, processing, and the closing of the loan.

This person is responsible to control the past due loans of their personal loan portfolio, including collecting delinquent payments. This position is responsible to close the loan with the customer. At that time, the loan will be given to a loan processor for documentation. The lender will be responsible for all documentation and ensure that the bank’s position is secured.

This position is required to register with the Nationwide Mortgage Licensing System & Registry. This position will need to comply with initial registration and ongoing registry requirements. Business Development: 30% This position will be familiar with all bank offerings. This person will refer customers to the appropriate department for service and cross-sell customers to other banking services. This may include a referral to the WMG or cross-selling deposit products, investment products, insurance products or any other product the customer may be a candidate for.

Support the overall location sales effort. Direct sales goals may be established by management for such items as IRA’s, HSA’s, CD’s, ATM cards, direct deposit, automated banking, or referrals for other bank products. Must help attract prospects to the bank. This person will make calls on specific prospects. Responsible for generating new consumer loans and mortgage loans for the bank.

This will include soliciting new business relationships and strengthening relationships with existing customers. Location Administration: 10% Support the atmosphere within the location that attains and maintains a high level of morale and embraces our Vision, Mission, Values and Service Standards. Assist with training staff, implementing, and ensuring all bank policies and procedures are known and followed at the location. Provide leadership for location specific promotions and initiatives.

Ensure that the properties and facilities are kept in accordance with bank standards for appearance, cleanliness, and safety. Supervision: 10 % Directly manage a team of professionals and assume responsibility for implementation of tactics in their area of responsibility. Assist with the selection and motivation of staff and help develop a culture that will help determine the effectiveness of the staff in getting their respective jobs accomplished.

Will develop tactics to ensure implementation of the bank’s strategic direction. These tactics can include goals for growth, products, staff, and the like. Will ensure implementation of the tactics through assigning responsibility and…