Client Service Associate

The position of Client Service Associate I is responsible for processing all new account transactions; assisting customers in their selection of various accounts and financial services; cross-selling the Bank’s products and services; opening, maintaining and closing of all account types; promoting business for the Bank by maintaining good customer service and referring customers to appropriate staff for new services.

• 1. Upholds, at all times, the Bank’s Core Values of:
  Integrity, Respect, Positive Attitude, Empowerment, Accountability and Excellence.
• 2. Delivers on the Bank’s tagline of “Your Best Banking Experience – Ever!” by reinforcing the application of superior customer service through own example along with appropriate follow through with involved customers and employees; actively participates in specific periodic meetings and presentations on this topic with all staff members.
• 3. Greets and interviews consumer and business customers to determine financial needs. Suggests and explains appropriate accounts, products and financial services available.
• 4. Responds and researches customer inquiries, investigates and corrects errors, and resolves problems or other issues.
• 5. Responsible for opening new accounts, establishing proper identification of new customers, assigning account numbers, completing forms, accepting initial deposits, preparing all documents and items pertaining to checking accounts, savings accounts, and certificates of deposits for processing.
• 6. Responsible for password resets for Online Banking Clients.
• 7. Handle requests referred by the Business Banking Team or Treasury Management.
• 8. Responsible for uploading documents into the Document Management System for record keeping.
• 9. Operates computer to process account activity, determine balances, and resolve problems within given authority.
• 10. Receives and processes stop payments, processes wire transfers, address changes, check and deposit slip orders.
• 11. Responsible for opening Safe Deposit Box Accounts, controlling access, assisting customers and processing affiliated reports.
• 12. Answers telephones and directs callers to proper Bank personnel.
• 13. Processes debit card applications, card ordering and file maintenance. Processes a variety of financial transactions for customers and resolves problems within given authority.
• 14. Creates or completes routine letters, reports, and forms. Performs clerical duties such as photocopying, faxing, filing, processing incoming and outgoing mail as needed.
• 15. Treats people with respect; keeps commitments; inspires trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.
• 16. Demonstrates respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action.
• 17. Follows established policies and procedures, government rules and regulations, and security guidelines. Completes administrative tasks correctly and on time; supports the Bank’s goals and values; benefits the Bank through outside activities.
• 18. Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions.
• 19. Other duties as assigned.

The position of Client Service Associate I is not responsible for the supervision of any employees.

This position must be able to accommodate reading documents or instruments, detailed work, problem solving, customer contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple…